Nicolas Zak
Kettering
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
General Manager/Assistant Manager
LA Fitness
Centerville
06.2024 - Current
- Oversaw daily operations and staff management in fitness facility.
- Developed and implemented training programs for new employees.
- Managed member services and resolved customer inquiries effectively.
- Coordinated marketing initiatives to promote fitness classes and memberships.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Front Desk Supervisor/Sales
Edge Fitness Club
Glassboro
03.2023 - 02.2024
- Supervised front desk operations and ensured smooth member check-in processes.
- Trained and mentored staff on customer service best practices and club policies.
- Handled member inquiries and resolved issues to enhance guest experiences.
- Monitored club supplement, refreshment, and supply levels and ordered more when needed.
- Sold memberships and add-ons
Sales Associate
Orbit Energy and Power
Mantua
06.2022 - 02.2023
- Knocked on residential doors to find people that are interested in purchasing solar
- Conducted thorough solar consultations for residential and commercial clients, presenting comprehensive proposals outlining benefits, cost savings, and environmental impact.
- Stayed current on industry trends, incentives, and regulations to provide clients with accurate and up-to-date information.
Sales Associate
Sunglass Hut
Deptford
06.2021 - 11.2021
- Resolved customer concerns using strong communication and conflict management.
- Helped customers navigate store, complete sales, and process returns.
- Maintained a calm demeanor and managed issues professionally and according to company standards.
- Demonstrated selling experience in a fast-paced, service-oriented retail setting.
- Met or exceeded individual sales goals and performance trackers
Shipping Receiver
Lowe’s
Boonton
06.2019 - 08.2020
- Operated forklift and pallet jack to move materials within warehouse and to and from shipping vehicle.
- Sorted merchandise by department, marked appropriately for placement in-store and delivered merchandise to different destinations.
- Received, unloaded, and processed shipping deliveries
- Adhered to hazardous material shipping guidelines and regulations to protect staff and customers
Stocker/Receiver
ShopRite
Ewing
09.2017 - 12.2019
- Followed proper stock rotation to minimize obsolescence and remove out-of-date items from the sales floor.
- Received incoming product deliveries and relocated to store shelves and displays.
- Lifted materials of various weights on a regular basis.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Blocked and faced products on shelves and displays to meet company policies.
- Updates products with new pricing for clearance racks and special sales.
- Moved and rebuilt shelves, racks, and displays to increase the visibility of merchandise.
Lifeguard
Sparkling Pools Inc.
Princeton
07.2015 - 09.2017
- Alerted recreational participants of inclement weather, unsafe areas, or illegal conduct.
- Rescued distressed persons, using rescue techniques and equipment.
- Patrolled recreational swimming areas, on foot and from towers.
- Maintained quality of pool water by testing the chemical levels.
- Inspected and maintained recreational facilities for cleanliness.
- Kept equipment, barriers, and gates in good condition as part of hazard mitigation.
Education
West Windsor Plainsboro High School South
Princeton, NJSome College (No Degree) - Marketing, Business Management
Rowan University
Glassboro, NJSkills
- Customer service
- Product knowledge
- Marketing coordination
- Membership sales
- Conflict resolution
- Team management
- Performance tracking
- Training development
- Time management
- Problem solving
- Adapt to diverse groups
- Friendly and outgoing
- Flexible schedule
Certification
- CPR certified
Timeline
General Manager/Assistant Manager
LA Fitness
06.2024 - Current
Front Desk Supervisor/Sales
Edge Fitness Club
03.2023 - 02.2024
Sales Associate
Orbit Energy and Power
06.2022 - 02.2023
Sales Associate
Sunglass Hut
06.2021 - 11.2021
Shipping Receiver
Lowe’s
06.2019 - 08.2020
Stocker/Receiver
ShopRite
09.2017 - 12.2019
Lifeguard
Sparkling Pools Inc.
07.2015 - 09.2017
West Windsor Plainsboro High School South
Some College (No Degree) - Marketing, Business Management
Rowan University