Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Nickawn Pouryoussefi

Ashburn,VA

Summary

Only student to receive Cybersecurity award in the class of 23 in High school while managing to work full time outside of school.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Tier 1 Technical Support Representative

Iron Bow Technologies
Ashburn, VA
01.2024 - Current
  • Provided technical support to customers over the phone and through email.
  • Assisted with troubleshooting computer hardware, software and network related issues.
  • Performed remote diagnostic procedures to identify customer problems.
  • Maintained detailed records of customer interactions and transactions.

Lead Server

Black Hog Bbq & Bar
Ashburn, GA
01.2022 - Current
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.

Pharmacy Technician

Walgreen's Pharmacy
Ashburn, VA
01.2023 - 01.2024
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.

Education

High School Diploma -

Riverside Highschool
Leesburg, VA
06-2023

Some College (No Degree) - Cybersecurity Analytics

Nova Community College
Cascades, Va

Skills

  • Remote Support
  • Security Awareness
  • Application Support
  • System Administration
  • Team Leadership
  • Teamwork and Collaboration
  • Menu Memorization

Certification

  • A+ certificate through comptia

Accomplishments

  • Student of the year for the CyberSecurity program in high school.

Languages

English
Professional
farsi
Professional

References

References available upon request.

Timeline

Tier 1 Technical Support Representative

Iron Bow Technologies
01.2024 - Current

Pharmacy Technician

Walgreen's Pharmacy
01.2023 - 01.2024

Lead Server

Black Hog Bbq & Bar
01.2022 - Current

High School Diploma -

Riverside Highschool

Some College (No Degree) - Cybersecurity Analytics

Nova Community College

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Nickawn Pouryoussefi