Nickawn Pouryoussefi
Ashburn,VA
Summary
Only student to receive Cybersecurity award in the class of 23 in High school while managing to work full time outside of school.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tier 1 Technical Support Representative
Iron Bow Technologies
Ashburn, VA
01.2024 - Current
- Provided technical support to customers over the phone and through email.
- Assisted with troubleshooting computer hardware, software and network related issues.
- Performed remote diagnostic procedures to identify customer problems.
- Maintained detailed records of customer interactions and transactions.
Lead Server
Black Hog Bbq & Bar
Ashburn, GA
01.2022 - Current
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
Pharmacy Technician
Walgreen's Pharmacy
Ashburn, VA
01.2023 - 01.2024
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Education
High School Diploma -
Riverside Highschool
Leesburg, VA06-2023
Some College (No Degree) - Cybersecurity Analytics
Nova Community College
Cascades, VaSkills
- Remote Support
- Security Awareness
- Application Support
- System Administration
- Team Leadership
- Teamwork and Collaboration
- Menu Memorization
Certification
- A+ certificate through comptia
Accomplishments
- Student of the year for the CyberSecurity program in high school.
Languages
English
Professional
farsi
Professional
References
References available upon request.
Timeline
Tier 1 Technical Support Representative
Iron Bow Technologies
01.2024 - Current
Pharmacy Technician
Walgreen's Pharmacy
01.2023 - 01.2024
Lead Server
Black Hog Bbq & Bar
01.2022 - Current
High School Diploma -
Riverside Highschool
Some College (No Degree) - Cybersecurity Analytics
Nova Community College