Nickayla Mitchell

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including organizing and scanning documents.
• Oriented and trained new staff on proper procedures and policies.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Pediatrics-Internal Medicine-OBGYN

• Administered vaccinations and medications for timely delivery of essential treatments.
• Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
• Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
• Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
• Obtained and documented patient medical history, vital signs and current complaints at intake.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.