Nickelyn Fernandez
Vacaville,CA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
1
1
Language
6
6
years of post-secondary education
18
18
years of professional experience
Work History
Store Manager
Self Employed Sari-Sari store
Iligan City, Philippines
02.2011 - 07.2026
- Managed daily operations of self-employed sari-sari store, ensuring smooth functioning and customer satisfaction. Implemented store management strategies to improve efficiency.
- Oversaw inventory management and restocking procedures to maintain optimal stock levels and minimize shortages.
- Trained and supervised employees, enhancing team capabilities and service quality.
- Handled customer inquiries and provided exceptional service consistently.
Customer Service Representative
Philippine long distance telephone company
Iligan City
09.2008 - 09.2008
- Delivered exceptional customer support through phone and online channels.
- Resolved issues efficiently while maintaining a positive customer experience.
- Guided customers in using telecom services and products effectively.
Education
Bachelor of Science - Nursing
Lanao School of Science And Technology
Maranding Lanao del Norte 10.2001 - 09.2007
Iligan City North Central School
Iligan City, PhilippineSkills
- Inventory management
- Staff training
- Sales analysis
- Financial management
Languages
Tagalog/Visayan
Native/ Bilingual
Timeline
Store Manager
Self Employed Sari-Sari store
02.2011 - 07.2026
Customer Service Representative
Philippine long distance telephone company
09.2008 - 09.2008
Bachelor of Science - Nursing
Lanao School of Science And Technology
10.2001 - 09.2007
Iligan City North Central School