Nickey Miller
Rochester,NY
Summary
Motivated and professional administrative individual with six years of experience in the non-profit industry and government funded programs. Ability to triage clients based on current internal service structure and recommend accordingly. Excellent written and verbal communication skills. Extensive background in Adobe, Microsoft Word, PowerPoint, and client management systems. Strong time management skills and detail oriented.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Secretary
Member of Windsor Village Condominiums
04.2022 - Current
- Process checks, monthly ledger sheets and ledger cards for Condominium units
- Keep organized records of Homeowner Association documents
- Responsible for meeting minutes, accuracy, and distribution
- Manage correspondence with residents and board members.
Housing Counselor
The Housing Council at PathStone
01.2022 - Current
- Facilitate client meetings
- Class facilitator and event coordinator for multiple curriculums
- Ability to evaluate specific client situations and create best course of action based on their specific need with follow up care
- Trained in de-escalating difficult client situations.
Homeownership Program Coordinator
The Housing Council at PathStone
06.2019 - 12.2022
- Receive and review homeownership intake documentation
- Pre-screen for grant eligibility
- Connect applicants to appropriate grant
- Field incoming calls and provide information to potential applicants about the program requirements
- Evaluate credit report information
- Schedule client meetings with housing counselors
- Input data into the client management system CounselorMax
- Maintain sensitive client information
- Assist with technical support in monthly Homebuyer Education Classes
- Collect and track homebuyer education registration forms.
Intake Coordinator
PathStone Corporation
03.2019 - 06.2019
- Manage Emergency Assistance Repair Program
- Perform thorough intake on potential clients
- Meet with clients to review applications for grant opportunities
- Handle incoming calls regarding grant inquires
- Utilize online county data to research tax liens on properties
- Electronically deliver completed applications to The City Of Rochester.
Intake Specialist
The Housing Council at PathStone
12.2017 - 06.2019
- Organize schedules and meetings for the Foreclosure Prevention counselors
- Maintain relationships and coordinate referrals with multiple agencies in the service area
- Provide administrative support to counselors
- Manage confidential information for clients
- Evaluate online and public records data to search for existing liens on properties
- Ensure accurate data entry to assist with monthly funder reports
- Provide housing related education to landlords and tenants on Housing Hotline.
Nurse aide
Wedgewood Nursing Home
09.2015 - 09.2017
- Assist patients with bathing, grooming, and meals
- Observe and document patient status
- Provide pre and post-operative care
- Tend to patients with chronic illness
- Record temperature, pulse, and respirations
- Maintain a clean and orderly environment.
Education
NYS nurse’s assistant certification program -
07.2015
Spencerport High School -
06.2013
Certification
- HUD Certified Housing Counselor, 10/01/22
- The Basics for the Beginning Counselor Series, 07/01/21
- Soars Training Course, 08/01/20
- Certified NYS Nursing Assistant, 07/01/15
Timeline
Account Secretary
Member of Windsor Village Condominiums
04.2022 - Current
Housing Counselor
The Housing Council at PathStone
01.2022 - Current
Homeownership Program Coordinator
The Housing Council at PathStone
06.2019 - 12.2022
Intake Coordinator
PathStone Corporation
03.2019 - 06.2019
Intake Specialist
The Housing Council at PathStone
12.2017 - 06.2019
Nurse aide
Wedgewood Nursing Home
09.2015 - 09.2017
NYS nurse’s assistant certification program -
Spencerport High School -
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