Nicki Castaneda
Rockdale,Texas
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
13
13
years of professional experience
Work History
Safety Manager
Roadrunner Charters/Clark Travel
Taylor, TX
04.2024 - Current
- Provided guidance and support to team members regarding relevant safety protocols.
- Reviewed incident reports from drivers and other personnel involved in transport activities to determine root causes of any unsafe practices or conditions.
- Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
- Prepared and presented detailed reports on transportation performance metrics to senior management.
- Maintained up-to-date records of all inspections conducted on vehicles used for transport purposes.
- Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
- Assessed driver qualifications prior to hiring them, such as valid license status, medical fitness certification.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Ensured all necessary documentation is completed accurately before dispatching any vehicle on a trip.
- Identified areas of improvement within the existing safety program and developed solutions accordingly.
- Conducted investigations into accidents or incidents related to transportation safety.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Administrative Assistant/Conformations Specialist
Roadrunner Charters/Clark Travel
Taylor, Texas
01.2021 - 04.2024
- Handle all incoming phone calls and other communications, greet clients and visitors, and manage files, update paperwork, and other documents.
- Maintain all drivers' daily assignments and all time-off requests.
- On-duty call every other weekend for emergencies, and any dispatch or maintenance needs.
- Process client invoicing and accounts payable, payment posting and assist some of the collection accounts
- Drove customer feedback to deliver information to management for corrective action.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Conducted research on various topics as requested by management.
Field Administrative Assistant
Remedial Construction
Houston, Texas
08.2018 - 02.2020
- The job entails all new hire paperwork, drug screens, background checks, orientations and written comprehension for insurance and safety protocols
- Communicated with vendors for billing of equipment and materials needed for the project
- Mob in and Dembo equipment
- Maintain all records of use of the equipment, logs of the hours and maintenance of rented and company vehicles
- Responsible for both hourly and salary payroll for approximately (125 employees)
- Created PO's and change/update orders as needed for monthly invoicing
- I would assign and regulate clerical and secretarial functions, update health and safety policies from information gathered at each morning's safety meeting and ensure that they are being adhered to
Front Desk Coordinator
Central Texas Mental Health
Round Rock, Texas
08.2015 - 07.2018
- Check in and check out patients, schedule patient appointments and follow-ups
- Verify all patient's insurance and referrals
- Process all patient referrals to specialty clinics
- Schedule, all pain management, rehab referrals
- Coordinate all referrals with the agency and family
- Post cash payments, mail out monthly statements
- Process all medical records requests for medical offices, disability benefits, workers compensation and any attorney/court order request
- Handel all patient/family complaints and communicate to the doctor
- Responsible for all patient call backs for results or further testing and office visits with specialty doctors
- Processed all insurance verifications for new patient visits, medications, and specialty treatments
Office Manager/Administrative Assistant
Dr. Robert Cantu MD
Austin, Texas
08.2012 - 12.2013
- Company Overview: Adult, Forensic Psychiatry, and Addiction Medication.
- The job entails active listening, critical thinking, active learning, perceptiveness, complex problem solving, oral comprehension, oral expression, problem sensitivity, inductive reasoning, and written comprehension.
- Compilation of all forensic reports, billing, and collections.
- Maintain all medical records, prescriptions, and billing from treatment facilities.
- Review all calls for medical records, prescription refills, and medication requests.
- I assign and regulate clerical and secretarial functions, update health and safety policies, and ensure that they are being adhered to.
- Handle all patient complaints and inquiries.
- Resolve any personal disputes in the office.
- Adult, Forensic Psychiatry, and Addiction Medication
- Reviewed files and records to obtain information and respond to requests.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Skills
- Records retrieval
- Meeting planning
- Letter preparation
- Bookkeeping
- Reception oversight
- Travel coordination
- Timeline planning and management
- Administrative operations
- Time management
- Attendance record management
- Credit and collections
- Correspondence writing
- Scheduling and calendar management
- Invoice processing
- Payroll liability and deductions
- Database entry
- Meticulous attention to detail
- Office management
- Document preparation
- Customer and client relations
- Scheduling
- Inventory systems
References
- Kenny Morgan, 832-347-3643
- Maggie Walker, 512-469-5560, IBR Training/Audit Supervisor for Texas DPS, Maggie.walker@dps.texas.gov
- Kara Clore, 512-429-0244, President/CEO of Strategy Consultant Group, LLC, kara@strategyconsultantgroup.com
Pc Experience
- Windows
- Vista
- Microsoft Word
- Excel
- Medicare DDE
- E-Premis
- Collaborate MD
- Serosity
- In Vision
- Signature 1-3
- EFR
- XACT-Amed
- Medi-Tech
- UMC In Vision
- APS
- Practice Admin
- Electronic Medical Records
- Timberline
- ADP
- Vista/Citrix
- Conquer
- Samsara
- TeleTrac
- Driver Reach
- Association Background
- Supervision MVR Check
- FMCSA DOT
- FMCSA Drug and Alcohol
Timeline
Safety Manager
Roadrunner Charters/Clark Travel
04.2024 - Current
Administrative Assistant/Conformations Specialist
Roadrunner Charters/Clark Travel
01.2021 - 04.2024
Field Administrative Assistant
Remedial Construction
08.2018 - 02.2020
Front Desk Coordinator
Central Texas Mental Health
08.2015 - 07.2018
Office Manager/Administrative Assistant
Dr. Robert Cantu MD
08.2012 - 12.2013