Summary
Overview
Work History
Education
Skills
Timeline

Nicki Espejo

871 Pratt St DeLand,Florida

Summary

Well-rounded Small Business Owner and Employee that offers account management,customer relations expertise paired with outstanding leadership and communication abilities. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Owner/Operator Technician

Espejo Pool Service LLC
Deland , FL
02.2023 - Current
  • Maintained relationships with existing clients
  • Reviewed legal documents related to business operations.
  • Kept records for production, inventory, income, and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Adjusted chemical levels as necessary to meet health codes.
  • Removed debris from the pool using vacuums or brushes.
  • Checked pumps regularly for signs of wear or malfunctioning parts.

Swimming Pool Technician

American Services
Daytona Beach, FL
01.2021 - Current
  • Identified issues with customer's pool systems and provided solutions.
  • Assisted customers with inquiries regarding pool maintenance services offered by company.
  • Resolved guest concerns through positive interaction and application of issue resolution procedures.
  • Maintained records of all maintenance performed on each pool
  • Collected water samples to check chemistry and added proper chemicals to meet level requirement.
  • Operated vacuum equipment, used hand tools, and emptied skimmers to keep pools in pristine condition.

Store Manager

Hall's Feed Store
Apopka, FL
03.2014 - 12.2021
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Planned special promotions or discounts based on market trends.
  • Monitored inventory levels and placed orders to restock shelves.

Education

Professional Certificate - Google IT Support

Coursera, Mountain View, CA

Skills

  • Client Relationship Building
  • Customer Service
  • Computer Skills
  • Documentation And Reporting
  • Strong Work Ethic
  • Excellent Communication
  • Multitasking and Organization

Timeline

Owner/Operator Technician - Espejo Pool Service LLC
02.2023 - Current
Swimming Pool Technician - American Services
01.2021 - Current
Store Manager - Hall's Feed Store
03.2014 - 12.2021
Coursera - Professional Certificate , Google IT Support
Nicki Espejo