Nicki McCann
Kenosha,WI
Summary
Dedicated Customer Service Representative with a proven track record at PPG.
Professional with strong background in customer interactions and service solutions. Adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
PPG
05.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
Northwestern Mutual
10.2011 - 05.2012
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
South Milwaukee Senior High School
South Milwaukee, WISkills
- Customer service
- Active listening
- Critical thinking
- Follow-up skills
- Professional telephone demeanor
- Problem resolution
- Computer proficiency
- Complaint handling
Timeline
Customer Service Representative
PPG
05.2014 - Current
Customer Service Representative
Northwestern Mutual
10.2011 - 05.2012
High School Diploma -
South Milwaukee Senior High School
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