Nickia McCalla
Hartford,CT
Summary
Detail-oriented compliance administrator with a proven track record in product and filing teams, adept at swiftly mastering new systems. Known for reliability and teamwork, contributing to enhanced operational efficiency. Aiming to leverage skills in a challenging environment that values continuous improvement.
Overview
6
6
years of professional experience
Work History
Compliance Administrator
Beazley
West Hartford, CT
01.2023 - Current
- Participated in periodic meetings with compliance team to discuss any identified compliance concerns, issues, or achievements.
- Assisted Compliance Analyst with filing prep.
- Maintain and update document management systems and product form lists within established turnaround times.
- Reviewed existing forms, documents, and other materials to identify potential areas of concern.
Service Desk Associate
Home Depot
West Hartford, CT
02.2022 - 01.2023
- Collaborated with other departments to facilitate resolution of customer issues.
- Maintained accurate records of customer interactions, inquiries, and resolutions.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Coordinated communication between customers and internal stakeholders regarding status updates on open cases.
Office Assistant
Eastern Connecticut State University
Willimantic, CT
04.2019 - 06.2022
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Trained staff members to perform work activities and use computer applications.
Education
Bachelor of Science - Mathematics
Eastern Connecticut State University
Willimantic, CT05-2022
Skills
- System management
- Training development
- Information gathering
- Process management
- Analytical thinking
- SERFF
- Florida I-File
- Microsoft Office Suite
- Eclipse Java
- R Studio
Timeline
Compliance Administrator
Beazley
01.2023 - Current
Service Desk Associate
Home Depot
02.2022 - 01.2023
Office Assistant
Eastern Connecticut State University
04.2019 - 06.2022
Bachelor of Science - Mathematics
Eastern Connecticut State University
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