Nickie Hoskins
Nash and Smashed
Bel Air,MD
23
years of professional experience
Store Manager with leadership across retail operations, cash handling, and inventory control in high-volume stores. Directs daily workflow, coaches teams, and keeps registers, stock levels, and customer service on track during busy shifts. Brings store-level judgment to scheduling, loss prevention, and front-end execution.
Work History
5 Months
- Halal restaurant January 2026-june 2026
- Greeted customers
- Took orders and communicated with kitchen staff then served to customers.
- Assisted customers with any Kiosk orders questions or concerns.
- Prepared milkshakes and desserts.
- Filled to go orders with drinks, toys and condiment utensils.
- Cleaned and refilled fountain soda area with drinks and utensils.
- Answered phone calls for orders and entered in to P.O.S system.
- Cleaned and sanitized all areas of dining , sweeping mopping.
- Organized all online and pick up orders served them in a timely manner.
Cashier
8 Months- Executed inventory management processes to maintain consistent product availability in store.
- Delivered comprehensive customer support by resolving inquiries and issues related to pre-order processes.
- Maintained accurate cash drawer balances throughout shifts.
- Processed cash and credit transactions efficiently at point-of-sale.
Cashier
3 Months- Worked as seasonal hire to support increased customer traffic during peak seasons.
- Designed and implemented visually appealing displays for clothing merchandise.
- Engaged with customers to recommend clothing options, ensuring a personalized shopping experience and maximizing sales opportunities.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Assistant Manager
2 Months- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Supervised and trained XX employees, providing guidance and support to enhance team productivity
- Collaborated with manager to develop strategies that achieved sales targets and boosted customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Resolved customer complaints promptly, maintaining high levels of customer service consistently
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
Cashier
8 Months- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained balanced cash drawer, promptly reconciling discrepancies to ensure accuracy
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours, ensuring accuracy and speed in transactions
- Implemented upselling techniques, enhancing sales of promotional items and add-ons
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Maintained cleanliness and organization of the checkout area, bagging items properly and restocking supplies.
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
Assistant Manager
4 Years 6 Months- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
Cashier
5 Months- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
Assistant Manager
1 Year 5 Months- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Key Holder
2 Years- Managed daily operations of the store in the absence of higher-level management, ensuring smooth and efficient functioning
- Supervised a team of XX sales associates, providing guidance, training, and support to maximize their performance
- Implemented effective loss prevention strategies resulting in a XX% decrease in inventory shrinkage
- Maintained accurate cash handling procedures and performed regular cash audits to prevent discrepancies
- Assisted with visual merchandising efforts to create an appealing and organized store layout that increased customer engagement
- Collaborated with the store manager to develop and implement sales goals, achieving a XX% increase in monthly revenue
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring overall customer satisfaction
- Trained new employees on company policies, procedures, product knowledge, and customer service standards
- Demonstrated strong leadership skills by effectively delegating tasks among team members to ensure productivity during busy periods
- Educated customers about current promotions or discounts available to drive sales opportunities
- Maintained a clean and organized store environment by overseeing daily cleaning tasks performed by the staff members
- Customer engagement
Cashier/Customer Service
2 MonthsEducation
- Medical Billing And Medical Terminology
High School Diploma
Skills
Customer service
Store management experience
Computer experience
Inventory control
Cash handling
Assistant manager experience
Staff training
Shift scheduling
Team supervision
Conflict resolution
Timeline
Nash and Smashed
01.2026 - 06.2026Read More
Cashier
Ripken stadium
10.2025 - 06.2026Read More
Cashier
J crew
05.2025 - 08.2025Read More
Assistant Manager
Spirit Halloween
09.2024 - 11.2024Read More
Cashier
Shop Rite
03.2023 - 11.2023Read More
Assistant Manager
Dollar Tree
06.2018 - 12.2022Read More
Cashier
Redners
01.2018 - 06.2018Read More
Assistant Manager
Dollar Tree
08.2016 - 01.2018Read More
Key Holder
Kirkland's
11.2013 - 11.2015Read More
Cashier/Customer Service
mcdonalds
11.2003 - 01.2004Read More
Harford Community College
from Medical Billing And Medical Terminology
Read More
Perryville High School
High School Diploma
Read More