Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICKIESHA PALMER

Bronx,NY

Summary

Healthcare professional with strong background in direct care. Experienced in taking vitals and operating oxygen tanks. Excellent customer service and interpersonal skills. Works well both independently and as a team member. Highly organized, strong work ethic, and quick learner. Effective communicator who is culturally competent with diverse groups. Strong problem solving and coping skills to resolve conflicts.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Mount Sinai Health System
09.2021 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Executed record filing system to improve document organization and management.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Home Health Aide

Amazing Home Care
01.2018 - 02.2019
  • Monitors patient condition by observing physical and mental condition, intake and output, and exercise
  • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming
  • Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
  • Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping
  • Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions
  • Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards; Updates job knowledge by participating in educational opportunities
  • Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements
  • Enhances service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Companion Sitter

Mount Sinai Hospital
12.2020 - 04.2021
  • Managed medication schedules, ensuring timely administration and adherence to prescribed treatments.
  • Coordinated closely with other caregivers on the team for seamless continuity of service provision during shift handovers or absences from work.
  • Ensured safety and security by monitoring client''s physical condition and reporting any changes to healthcare professionals.
  • Consistently documented client progress, sharing updates with relevant parties involved in care management.
  • Promoted independence by assisting clients in developing self-care skills and routines.
  • Assisted with daily living activities for improved quality of life.
  • Offered encouragement during challenging times while respecting the autonomy of each client despite potential limitations in cognitive or physical functioning.
  • Provided emotional support, promoting a positive and comfortable environment.
  • Demonstrated adaptability in addressing diverse needs associated with various health conditions or disabilities among clientele served.
  • Enhanced client well-being by providing companionship and conversation.
  • Maintained clean and organized living spaces for a comfortable home environment.
  • Developed trust-based relationships with clients through compassionate listening and empathetic communication practices.
  • Boosted mental stimulation through engaging activities such as games, puzzles, or memory exercises.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Home Health Aide

Partners In Care
04.2015 - 01.2017
  • Monitors patient condition by observing physical and mental condition, intake and output, and exercise
  • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming
  • Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
  • Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping
  • Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions
  • Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards; Updates job knowledge by participating in educational opportunities
  • Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements
  • Enhances service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

General Child care

Shugah Baybees Child Development Center
06.2014 - 08.2014
  • Developed daily activities for children, teaching and reinforcing math, reading and writing skills
  • Oversee children to ensure their safety
  • Preformed everyday household duties and assisted with meal preparations.

Education

High School Diploma -

Grace Dodge Career & Technical High School

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Time Management
  • Administrative Support
  • File Organization
  • Scheduling
  • Database entry
  • Scheduling and calendar management
  • Dedicated Team Player
  • Data organization
  • Records Management
  • Professional and mature
  • Filing and data archiving
  • Data Management

Timeline

Administrative Assistant

Mount Sinai Health System
09.2021 - 05.2023

Companion Sitter

Mount Sinai Hospital
12.2020 - 04.2021

Home Health Aide

Amazing Home Care
01.2018 - 02.2019

Home Health Aide

Partners In Care
04.2015 - 01.2017

General Child care

Shugah Baybees Child Development Center
06.2014 - 08.2014

High School Diploma -

Grace Dodge Career & Technical High School

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NICKIESHA PALMER