Nicklaus Iwasa
Sacramento,CA
Overview
8
8
years of professional experience
Work History
Customer Care Coordinator
RS Hughes Company
01.2024 - Current
- Provided timely and accurate responses to customer inquiries.
- Assisted customers with product selection and ordering processes.
- Monitored incoming emails, phone calls, and other communications from customers.
- Maintained an updated database of customer information including contact details, preferences, and purchase history.
- Processed orders and returns accurately and efficiently.
- Coordinated with shipping companies to ensure prompt delivery of products.
- Collaborated with sales team members to resolve any issues that may arise during order processing.
- Provided training to new hires on the company's policies regarding customer care services.
Account Inventory Manager
RS Hughes Company
10.2022 - 03.2023
- Collaborated directly with our customers to manage on-site inventory, anticipate supply needs, and effectively navigate distrubtion challanges.
- Established effective relationships with suppliers to ensure optimal service at competitive prices.
Sales Development Representative
RS Hughes Company
08.2022 - 01.2024
- Responsible for handling a high-volume of phone & email inquiries from B2B customers and Outside Sales Reps, regarding pricing, availability, and delivery logistics
- Call on current, past and prospective customers, process orders, and facilitate communication between our vendors and end users
Intern
Averro
08.2021 - 09.2021
- Served as a recruiter for recruiters under Daniel Stubblefield, specializing in sourcing candidates via LinkedIn and Bullhorn
- Proactively identified and engaged potential candidates
- Facilitated scheduling of introductory calls with Daniel
- Gained valuable insights into the recruiting process and developed skills in client outreach through LinkedIn and cold calling
Human Resources Intern
Direct Technology
06.2021 - 08.2021
- Onboarded multiple new employees utilizing PayCom
- Researched and created a comprehensive guidebook on overtime laws to be used for each state within the country
- Coordinated with employees from various departments to organize events, meetings, and interviews
- Shadowed hiring and exit interviews, gaining insights into both recruitment and termination processes
- Co-hosted the TAGpole Podcast, designed to provide insights into the internship program and showcase leadership within the company
- Successfully secured guests from diverse levels, including the CISO, a CEO, and fellow interns
- Crafted interview questions to facilitate engaging discussions
Intern
NuWest
06.2021 - 06.2021
- Worked for two weeks during the summer of 2021 to help with a crisis issue
- Successfully onboarded hundreds of travel nurses during a staffing shortage by efficiently managing certification processes
NCAA Division 1 Baseball Player
08.2016 - 05.2022
- Recognized as a team player who only wants what is best for the team
- Learned how to manage time effectively while traveling for games, attending practice, and going to games
- Developed a strong ability to work under pressure
- Have a strong understanding of team culture
- Attached a article I was featured in regarding lessons on leadership from Student Athletes across the CSU system: https://www.calstate.edu/csu-system/news/Pages/Leadership-Lessons-from-StudentAthletes.aspx#:~:text=Nick%20Iwasa&text="There%20are%20two%20main%20leadership,always%20give%20whatever%20they%20have
Baseball Camps Staff
01.2017 - 12.2018
- Helped run baseball camps for high school prospects as well as younger kids
- Learned how to manage people from different backgrounds, ages, and interest
- Developed my leadership skills
Education
Bachelor of Arts - Communications, Business Administration
CSUS Sacramento
Sacramento, CAMINOR - BUSINESS ADMINISTRATION
CSUS Sacramento
Sacramento, CASkills
- Sales Support
- Inbound Customer Service
- Client Account Management
- Business Development
- Goal-Oriented
- Team Player
References
- Reggie Christiansen, (916) 956-6286, Head Baseball Coach at Sacramento State
- Daniel Gonzalez, (520) 470-8252, Team Manager at RS Hughes Company
- Hailey Sharpe, (916) 257-5115, Senior HR Generalist at Direct Technology
Timeline
Customer Care Coordinator
RS Hughes Company
01.2024 - Current
Account Inventory Manager
RS Hughes Company
10.2022 - 03.2023
Sales Development Representative
RS Hughes Company
08.2022 - 01.2024
Intern
Averro
08.2021 - 09.2021
Human Resources Intern
Direct Technology
06.2021 - 08.2021
Intern
NuWest
06.2021 - 06.2021
Baseball Camps Staff
01.2017 - 12.2018
NCAA Division 1 Baseball Player
08.2016 - 05.2022
Bachelor of Arts - Communications, Business Administration
CSUS Sacramento
MINOR - BUSINESS ADMINISTRATION
CSUS Sacramento
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