Nicklee Capuno
Dumfries,VA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Lucky Strike
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Fulfillment Center Warehouse Associate
Amazon
08.2024 - 10.2024
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
- Operate powered industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 40 feet. Equipment training and certification are provided free of cost.
Server
Design Cuisine
05.2024 - 10.2024
- Customer service: Greet customers, explain menu items, and provide menu recommendations
- Order taking: Take orders and enter them into the ordering system
- Food and beverage service: Serve food and beverages, refill drinks, and ensure orders are filled quickly and accurately
- Communication: Communicate with kitchen and bar staff to ensure orders are delivered correctly and promptly
- Table service: Set tables, clear leftovers, and keep the dining area clean
- Cleaning: Perform some cleaning duties, such as at the service station, around the kitchen, and in the dining area
- Health and safety: Ensure that service follows health code regulations
Ramp Agent
Piedmont Airlines, Inc.
06.2023 - 02.2024
- Baggage Handling: Load and unload baggage and cargo from aircraft in a timely and safe manner.
- Aircraft Support: Assist with the movement of aircraft on the ramp, including guiding pilots during taxi and parking.
- Equipment Operation: Operate ground support equipment, such as tugs, belt loaders, and forklifts, while adhering to safety protocols.
- Safety Compliance: Follow all safety and security procedures to ensure the safety of yourself and others on the ramp.
- Team Collaboration: Work closely with fellow team members and other departments to ensure efficient operations and timely departures.
- Communication: Report any irregularities or issues to supervisors promptly.
Customer Service Clerk
Harris Teeter
10.2020 - 02.2022
- Greeted customers and provided assistance with inquiries.
- Assisted customers in selecting appropriate products or services to meet their needs.
- Processed customer orders and payments accurately and promptly.
- Resolved customer complaints in a timely manner.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Provided product knowledge to customers through verbal communication and written correspondence.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
Education
Some College (No Degree) - Criminology
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Forest Park High School
08-2017
Skills
- Customer Service
- Problem Solving
- Adaptability
- Critical Thinking
- Flexibility
- Organization
- Exceptional customer service
- Strong work ethic
Timeline
Server
Lucky Strike
10.2024 - Current
Fulfillment Center Warehouse Associate
Amazon
08.2024 - 10.2024
Server
Design Cuisine
05.2024 - 10.2024
Ramp Agent
Piedmont Airlines, Inc.
06.2023 - 02.2024
Customer Service Clerk
Harris Teeter
10.2020 - 02.2022
High School Diploma -
Forest Park High School
Some College (No Degree) - Criminology
Northern Virginia Community College
Similar Profiles
Kinga KotarbaKinga Kotarba
Cook at Lucky Strike Entertainment LLCCook at Lucky Strike Entertainment LLC
Ethyn DiazEthyn Diaz
Server at Lucky StrikeServer at Lucky Strike
Molly SutterMolly Sutter
Senior Event Sales Manager at Lucky Strike EntertainmentSenior Event Sales Manager at Lucky Strike Entertainment
David NobleDavid Noble
Deputy, Foundation GEOINT Group at National Geospatial-Intelligence Agency, NGADeputy, Foundation GEOINT Group at National Geospatial-Intelligence Agency, NGA
Yolanda GreenYolanda Green
Dining Server Supervisor at Goodwin House AlexandriaDining Server Supervisor at Goodwin House Alexandria