Nicklus Holmstrom
Minneapolis,MN
Summary
Dynamic business owner with a proven track record in customer relations and operations management at AutoZone. Skilled in building strong client relationships and enhancing customer satisfaction through effective staff training and development. Adept at project management and team oversight, driving repeat business and fostering a high-performing work environment.
Overview
12
12
years of professional experience
Work History
Owner
SJRS COLLECTIBLES
Minneapolis, MN
05.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Store Manager
AutoZone
Brooklyn Park, MN
12.2020 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Owner
Holms Flooring and Painting
Minneapolis, MN
05.2013 - 09.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
High School Diploma -
Minneapolis South High School
Minneapolis, MN06.1995
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Staff management
- Team oversight
- Staff hiring
- Business development
- Sales leadership
- Hiring and staffing
- Customer service
- Team leadership
- Customer service management
- Scheduling
- Schedule management
- Staff training/development
- Hiring and onboarding
Timeline
Owner
SJRS COLLECTIBLES
05.2024 - Current
Store Manager
AutoZone
12.2020 - 03.2024
Owner
Holms Flooring and Painting
05.2013 - 09.2019
High School Diploma -
Minneapolis South High School