Nicholas Tornes
Kernersville
Summary
Highly motivated and intellectually driven individual with practical experience as a high school teacher’s aide, demonstrating exceptional communication, organizational, and leadership abilities in academic and classroom settings. Proven dependability through two years of employment in a high-volume grocery store, excelling in customer service, cash management, and operational multitasking. Deeply engaged in school life, including leadership roles within the student-run store, reflecting strong initiative, collaborative skills, and a commitment to excellence. Graduated with a 4.8 GPA and a 32 ACT score, recognized for rapid comprehension, critical thinking, and consistent high performance across academic and professional environments. Known for a proactive mindset, adaptability, and a genuine dedication to supporting others and contributing meaningfully to any team or community.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teacher Assistant
Indian Trail High School and Academy
Kenosha
09.2023 - 05.2025
- Developed lesson plans to improve instructional effectiveness and boost student engagement.
- Facilitated small group sessions, and collaborative learning among students.
- Provided guidance to students experiencing confusion regarding assignments and expectations.
- Evaluated assignments while monitoring student progress to evaluate understanding and mastery of skills.
- Organized classroom materials for effective utilization, and maintained a structured environment.
- Managed files and resources to ensure smooth classroom operations.
- Assisted in implementing IEPs and 504 plans to accommodate diverse learning needs.
- Set up laboratory environments, ensuring safety and preparedness for experiments.
- Helped out during Parent-Teacher Conferences.
- Assisted in a Chemistry, Biology, and Lab Tech classroom.
- Assisted in special education.
Internship at School Store
Indian Trail High School and Academy
Kenosha
09.2022 - 05.2025
- Oversaw financial operations at school store for three years, managing order processing and invoicing.
- Enforced a 15-person entry limit while monitoring backpacks to prevent theft.
- Ensured hygienic conditions through daily store cleaning, sanitizing counters and floors.
- Managed customer transactions at register, prioritizing efficiency and accuracy.
- Replenished snacks and beverages after lunch to sustain stock levels for subsequent shifts.
- Balanced cash drawer post-shift, scrutinizing sales figures to eliminate discrepancies.
- Conducted managerial responsibilities, directing staff performance and task distribution.
- Documented all activities throughout internship period to maintain accurate operational records.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Cashier/Customer Service Representative
Roundy's
Kenosha
02.2022 - 09.2024
- Addressed customer inquiries and confirmed product availability, preventing unnecessary trips to store.
- Assisted customers in aisles, offering support and answering questions as needed.
- Processed grocery transactions, bagged items, and ensured positive customer interactions upon checkout.
- Provided assistance to customers with groceries, delivering items to their vehicles.
- Ensured customer needs were met by communicating product availability and upcoming shipments.
- Demonstrated teamwork by covering shifts and assisting coworkers with stocking and cart management.
- Took initiative in maintaining store cleanliness by handling garbage disposal at shift's end.
- Fostered a collaborative environment by supporting team members during busy periods.
- Demonstrated teamwork by covering shifts, aiding coworkers with stocking, and managing carts.
- Handled and resolved customer calls, addressing concerns, or verifying item availability before store visits.
- Managed my team of employees, ensuring duties were getting done in a timely manner, and our store's performance was showing good numbers in terms of sales and satisfaction.
- I made sure my team was my first priority in serving our customers, and I ensured they had enough help to complete tasks when it came to the schedule.
- Handled returns and exchanges according to store policies efficiently.
- Provided information about promotions and loyalty programs to customers proactively.
- Moved equipment and inventory throughout the store, pushing carts and carrying boxes with heavy loads.
Education
High School Diploma -
Indian Trail Academy
Kenosha, WI06-2025
Skills
- Strong understanding of financial concepts, accounting systems, and cash handling procedures
- Technically proficient in computer operation, systems support, and SaaS platforms
- Advanced user of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Google Workspace (Docs, Sheets)
- Skilled in data analysis, data entry, data collection, and data mining
- Proven experience in client communication, including email correspondence, and phone calls
- Excellent customer service and escalation handling across call center and inside sales environments
- Effective in customer needs analysis, conflict resolution, and relationship based selling
- Competent in sales negotiation, pricing strategies, and dealing with refunds that follow company policies
- Demonstrated ability to manage teams, oversee employee orientation, and provide systems training
- Highly organized, with strong time management, multitasking, and problem-solving skills
- Clear and professional communication skills, with strong writing and phone etiquette
- Familiar with tools such as Slack, Windows OS, GPS, and some other technical productivity software
- Comfortable performing any tasks that need to be done
- Skilled in employee scheduling, telemarketing, and customer follow ups
- Strong foundation in accelerated math and documentation review
- Monitor and supervise students during class, labs, and school events
- Provide one on one or small group academic support to students needing extra help
- Help review student progress, organize learning materials, and manage classroom records
- Support the use of educational technology ( Google Classroom, smartboards, Microsoft Office)
- Communicate effectively with students, and teachers
Extracurriculars/Volunteer
- Football Wide Receiver in High School
- Student Council (Middle and High School)
- DECA (Earned a 98/100 on my role play and qualified for state and internationals)
- National Honors Society (All 4 years of High school)
- Key Club
- Volunteered for Special Olympics
- Volunteered for Operational Christmas Child
- Volunteered during High School sports games
Certification
Transcripted courses taken in High School while also earning college credit for the course
- Personal Finance, A
- Computer Applications for Business, A
- Marketing/Social Media Marketing, A+
- Business Administration & Law, A+
Additional Information
Authorized to work in the US for any employer
Timeline
Teacher Assistant
Indian Trail High School and Academy
09.2023 - 05.2025
Internship at School Store
Indian Trail High School and Academy
09.2022 - 05.2025
Cashier/Customer Service Representative
Roundy's
02.2022 - 09.2024
High School Diploma -
Indian Trail Academy
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