Nickolas Aguirre
San Diego,CA
Summary
Dynamic and results-oriented specialist with a proven track record in delivering exceptional customer service and driving lead generation at Spectrum Charter Communications. Recognized as Employee of the Month for proactive engagement that fosters customer loyalty and satisfaction. Quick learner with a strong aptitude for teamwork, leveraging advanced computer skills and creativity to mentor peers at Gap, significantly enhancing store performance through innovative sales strategies. Committed to continuous improvement and excellence in every endeavor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Expert Specialist
Spectrum Charter Communications
San Diego, CA
01.2023 - 11.2025
- Provided exceptional customer service through regular follow-up calls, emails, and visits.
- Communicated product features, advantages, and benefits to customers.
- Generated leads and maintained lists of prospective customers.
- Developed strong customer service skills to handle inquiries and complaints quickly and efficiently.
- Employee of the month after only being on the sales floor when I started
- Was consistently top 3 sales associate of my store
- One of the few in charge of training the new hires
Retail Sale Associate
CASH WRAP EXPERT Gap
San Diego, CA
01.2019 - 12.2022
- Head cashier
- Head Gap card leader in district
- Serve as a role model through new hires by coaching best practices in loyalty and customer service that develop
- Skills to drive results for store goals
- Have manager level clearance for cash register
- Coaching and mentoring new store employees on the POS systems, in order to drive their performance through
- Loyalty
- Open and Close the store
- Fulfill/ship customers orders in a timely manner following quality, packaging, and shipping standards
- Had District manager and other higher up managers come to the store to ask me how I can give some advice to
- Other cashiers at my store and other stores on how I get a lot of Gap Cards and how others can use my tactics to help them as well.
Retail Sales Associate
Zumiez at Zumiez
San Diego, CA
11.2018 - 01.2019
- In charge of Shoe sales
- Cash register
- Managed add on clothes on top of purchases
- Opened and Closed the store.
Retail Sales Associate
Big 5 Sporting Goods
San Diego, CA
08.2017 - 11.2018
- Did Shipment
- In charge of shoe sales
- Cash register
- Sold add on items on top original purchases
- Opened and Closed store.
Education
Associate's degree - Business Marketing
DeVry University
New Jersey06.2024
HIGH SCHOOL DIPLOMA - undefined
Rancho Bernardo High School
San Diego, CA06.2017
Skills
- Customer service
- Cash handling
- Communication skills
- Creativity
- Leadership Skills
- Ability to Work Under Pressure
- Decision Making
- Teamwork
- Computer Skills
- Fast Learner
- Client relations
- Follow-up skills
Certification
Driver's License
Timeline
Expert Specialist
Spectrum Charter Communications
01.2023 - 11.2025
Retail Sale Associate
CASH WRAP EXPERT Gap
01.2019 - 12.2022
Retail Sales Associate
Zumiez at Zumiez
11.2018 - 01.2019
Retail Sales Associate
Big 5 Sporting Goods
08.2017 - 11.2018
HIGH SCHOOL DIPLOMA - undefined
Rancho Bernardo High School
Associate's degree - Business Marketing
DeVry University
Additional Information
- Passionate about golf
- At least twice a week
- Follow professional and Youtube Golf
- Stay up to date with the newest products that release