Nickolas Balducci
Summary
To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering 2 years of experience taking food and beverage orders in-person and over telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition.
Overview
2
2
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Texas Roadhouse
03.2022 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Server Assistant
Texas Roadhouse
03.2022 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Host Trainer
Texas Roadhouse
03.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Melbourne Senior High School
Melbourne, FL05.2024
Skills
- Strong multitasking
- Initiative-taking
- Quick Learner
● Childcare
● Power-washing
● Automotive maintenance
● Assembly (furniture)
● Lawn care
● Cleaning
● Automotive detailing
Certification
- Certified in Photoshop
- Certified in Food Safety
Languages
Spanish
Limited Working
Timeline
To-Go Specialist
Texas Roadhouse
03.2022 - Current
Server Assistant
Texas Roadhouse
03.2022 - Current
Host Trainer
Texas Roadhouse
03.2022 - Current
High School Diploma -
Melbourne Senior High School
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