Nickolas Eppich
Englewood,CO
Summary
Hardworking Automotive Technician with over a decade of experience in field. Positive and upbeat individual with a drive to uphold shop moral. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. I carry extensive knowledge in diagnostics and repair of various vehicle makes & models with a special interest in Heavy/Light-duty trucks.
Overview
11
11
years of professional experience
Work History
Automotive Technician
Pride Auto Care
10.2013 - Current
- Completed full digital vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical/electrical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintaining Customers trust by listing repairs in order of "Immediate attention needed" to "Advise condition over the next couple visits."
Automotive Service Writer
Pride Auto Care
01.2022 - 04.2022
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Communicated with team members to optimize workflow, contributing to a more efficient service department.
- Answered service department phone and responded promptly to questions and messages.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Advised management members on customer issues or mechanical repair problems.
- Used Shop-Ware and Shop Boss computer systems to enter customer information, create service records, order parts and develop cost estimations.
Education
Associate of Applied Science - Autobody Technology
Arapahoe Community College
Littleton, CO05.2018
Skills
- Strong Work Ethic
- Problem-Solving
- Engine repair
- Changing tires
- Brake systems understanding
- Preventive Maintenance
- Inspecting vehicles
- Alignment experience
- Team Collaboration
- Quality Assurance
- Preparing Work Orders
- Willing to Learn
Timeline
Automotive Service Writer
Pride Auto Care
01.2022 - 04.2022
Automotive Technician
Pride Auto Care
10.2013 - Current
Associate of Applied Science - Autobody Technology
Arapahoe Community College
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