Nickolas Fonseca Moreno
Peoria,AZ
Summary
Proven team player and customer service expert from Urban Air Trampoline and Adventure Park, adept at multitasking and organization. Enhanced customer satisfaction and team productivity through efficient collaboration and exceptional service. Skilled in problem-solving and basic math, significantly contributing to a positive and efficient work environment. Achieved a notable increase in guest return rate through personable interactions and attention to detail.
Overview
2
2
years of professional experience
Work History
Crew Team Member
Urban Air Trampoline and Adventure Park
Peoria, AZ
06.2024 - 08.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
Front of House Employee
McCalisters Deli
Peoria, AZ
06.2022 - 08.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Centennial High School
Peoria, AZ05-2025
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Problem-solving
- Time management
- Teamwork and collaboration
- Performance improvement
- Food running
- Workplace safety
- Heavy lifting
Languages
Spanish
Full Professional
Timeline
Crew Team Member
Urban Air Trampoline and Adventure Park
06.2024 - 08.2024
Front of House Employee
McCalisters Deli
06.2022 - 08.2022
High School Diploma -
Centennial High School