Nickolas Gildea
Kalamazoo
Summary
Professional with experience in the dental industry, equipped with skills ranging from patient scheduling and record management to digital X-rays and sterilization processing. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
Green Koi LLC
03.2024 - 08.2025
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Drove significant increase in cross-selling success by training staff on effective techniques and product knowledge.
- Fostered collaborative team environment, encouraging open communication and sharing of best practices among sales representatives.
Hospitalman Third Class Petty Officer
United States Navy
06.2018 - 06.2023
- Coordinated patient discharges by communicating with patients and families to facilitate a smooth transition from clinic care to home or other facilities.
- Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.
- Facilitated smooth communication between patients and dental staff, addressing concerns and answering questions professionally.
- Optimized office workflow by effectively handling incoming calls, messages, and emails from patients and providers.
Education
South Haven High School
South Haven, MI06-2018
Skills
- Customer service
- Phone and email etiquette
- HIPAA compliance awareness
- Digital X-ray proficiency
- Equipment sterilization
- Records management
- Organization and time management
Timeline
Sales Supervisor
Green Koi LLC
03.2024 - 08.2025
Hospitalman Third Class Petty Officer
United States Navy
06.2018 - 06.2023
South Haven High School
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