NICKOLAS SANKEY
Reynoldsburg,OH
Summary
Motivated customer service representative with a level-headed approach to resolving issues. Dedicated to fostering customer loyalty and guiding prompt resolutions. Deeply rooted in professionalism, establishing strong relationships with customers and always remaining calm under pressure.
Overview
9
9
years of professional experience
Work History
Kitchen Staff Member
Cafe Overlook
05.2024 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed recipes and chef instructions to prepare food correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Custodian
National Janitorial Services
01.2021 - 09.2023
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained required records of work hours, budgets and payrolls.
Customer Service Representative
Answernet
06.2017 - 03.2019
- Answered inbound calls to handle various concerns, set appointments and fill out insurance claims
- Collaborated with colleagues and co-workers to deliver quality customer experience.
Customer Service Representative
DialAmerica
05.2015 - 01.2017
- Delivered fast and friendly service to handle questions and service complaints
- Documented, researched and resolved customer service issues.
Education
GED -
Hocking College
Nelsonville, OH04-2008
Skills
- Account updating
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Typing proficiency
- Computer Proficiency
- Report Generation
- Complaint resolution
- Consultative Sales
- Product Knowledge
- Appointment Scheduling
- Data Collection
Timeline
Kitchen Staff Member
Cafe Overlook
05.2024 - Current
Custodian
National Janitorial Services
01.2021 - 09.2023
Customer Service Representative
Answernet
06.2017 - 03.2019
Customer Service Representative
DialAmerica
05.2015 - 01.2017
GED -
Hocking College
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