Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Timeline
Generic

Yailen Mir

Miami,FL

Summary

Dynamic bilingual professional with robust background in complaint resolution and relationship building, demonstrated through experience at Publix and as Head Cheerleading Coach at IDOL Cheer & Dance. Proven ability to foster positive environments and enhance team performance through effective communication and strict adherence to safety protocols. Proficient in CPR/First Aid, with strong foundation in client engagement and medicine gained through HOSA competitions and participation in medical program at HGHS. Graduated High School with Honors, Cum Laude, reflecting commitment to excellence and self-discipline.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Staff Member

Publix
Miami Beach, FL
07.2022 - 09.2024
  • Greeted customers, answered inquiries and resolved customer complaints in timely manner.
  • Assisted customers with locating products throughout store.
  • Kept updated on new products, services, promotions and pricing changes.
  • Supported management initiatives by participating in meetings or training sessions when requested.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Cheerleading Coach

Centerstage Allstars Cheer & Dance
Hialeah, FL
01.2021 - 12.2021
  • Developed and implemented comprehensive cheerleading program to meet the needs of all ages.
  • Ensured safety protocols followed at all times by athletes and staff.
  • Communicated regularly with parents regarding their child's progress.
  • Displayed exemplary behavior as authority figure and citizen to provide students and children with role model worthy of emulation .
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Worked closely in training capacity with fellow student-athletes during off-season.

Head Cheerleading Coach

IDOL Cheer & Dance
Miami, FL
09.2019 - 03.2020
  • Instructed students in safety procedures related to cheerleading activities.
  • Created positive learning environment that encouraged student development.
  • Ensured compliance with school policies, rules, regulations and safety protocols.
  • Provided feedback to help improve individual performance of team members.
  • Communicated effectively with parents regarding their children's progress.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.

Education

Associate of Arts - Clinical Psychology

Miami Dade College
Miami, FL

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Relationship building
  • Client engagement
  • Patient care coordination
  • Nonviolent crisis intervention (NVCI)
  • CPR/First Aid
  • De-escalation techniques
  • Self motivation
  • Written communication
  • Patient safety
  • HIPAA requirements
  • Bilingual in Spanish and English
  • Documentation and reporting

Accomplishments

  • Color Guard Certificate of Achievement and Honor
  • 1st Place HOSA Competitor 2015
  • Cum Laude High School Graduate
  • Spelling Bee Nominee from Early Education

Languages

English
Professional
Spanish
Professional
Italian
Elementary

Affiliations

  • Cheerleading
  • Dancing
  • Singing
  • Drill (Military)
  • Art

Certification

  • RBT Certification
  • CPR/ First Aid
  • Microsoft Certification
  • HIPAA Certified

Timeline

Customer Service Staff Member

Publix
07.2022 - 09.2024

Cheerleading Coach

Centerstage Allstars Cheer & Dance
01.2021 - 12.2021

Head Cheerleading Coach

IDOL Cheer & Dance
09.2019 - 03.2020

Associate of Arts - Clinical Psychology

Miami Dade College

Similar Profiles

CREATE PROFILE
Yailen Mir