Richard-James McCrea
Middleburg
Summary
Customer service professional that is deeply committed to providing an excellent customer experience by making their happily ever after. Know for critical thinking skills, communication, problem solving skills, and building great relationships with coworkers. I am reliable and am always on time and or a little bit early.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Staff Member
Publix
09.2021 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Maintained knowledge of products and services to enhance customer interactions.
- Processed transactions efficiently, ensuring smooth checkout experiences.
- Handled customer complaints with professionalism, focusing on resolution and satisfaction.
- Maintaining functionality and preventing service break down on front-end.
Education
Associate of Arts - Business Administration
Saint Johns River State College
Orange Park, FL05-2026
High School Diploma -
Middleburg High School
Middleburg, FL05-2022
Skills
- Assertiveness
- Customer focus
- Complaint handling
- Problem resolution
- Coordination
- Complaint resolution
- Critical thinking
- Document control
Certification
- comptia itf+, Comptia - May 20th, 2022
Languages
American Sign Language
Elementary
Timeline
Customer Service Staff Member
Publix
09.2021 - Current
Associate of Arts - Business Administration
Saint Johns River State College
High School Diploma -
Middleburg High School
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