Summary
Overview
Work History
Education
Skills
Timeline
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Nickole Teague

GLOBE,AZ

Summary

Proven track record in enhancing customer loyalty and resolving complaints, honed as a Customer Service Representative at Uhaul Moving And Storage. Expert in problem-solving and active listening, adept in Microsoft Excel and maintaining professionalism under pressure. Achieved significant repeat business through exceptional service and conflict resolution skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
07.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Mom

Home
04.2017 - Current
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Engaged with children on age-appropriate level.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Administered basic first-aid and medication in emergency situations.
  • Assisted with light housekeeping duties as well as running errands.
  • Maintained entire family's schedule and organized events.
  • Provided assistance with medication management.

Nursery Assistant

Christophers Gardens
02.2013 - 06.2013
  • Demonstrated adaptability in working under various weather conditions while maintaining high-quality results in assigned tasks.
  • Ensured timely completion of seasonal gardening tasks such as planting, weeding, and pest control measures.
  • Managed time efficiently when juggling multiple projects simultaneously while adhering to deadlines.
  • Enhanced garden aesthetics by selecting and arranging plants according to design specifications.
  • Secured repeat business from satisfied customers by providing exceptional service in all aspects of garden maintenance.

Sales Associate

Natures Realm
05.2012 - 02.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Browning-Karlskin High School
Gaylord, MI
05.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution

Timeline

Customer Service Representative

Uhaul Moving And Storage
07.2019 - Current

Mom

Home
04.2017 - Current

Nursery Assistant

Christophers Gardens
02.2013 - 06.2013

Sales Associate

Natures Realm
05.2012 - 02.2013

High School Diploma -

Browning-Karlskin High School

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Nickole Teague