Nicholas Lord-Souphanavong

POS: (Cashiers Of Sales Obligation)

• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Accurately addressed needs to customers while using sales tactics to open up credit cards and rewards programs

Trainer: (Cashier of Sales)

• Supported productivity increase and business growth through new hire training and mentoring.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Analyzed team performance and identified opportunities for additional training.

• Observed and monitored 2children's play activities to promote healthy, safe environment.
• Prepared after-school enrichment activities for children to encourage student participation.
• Provided individual and group teaching to 24 students to motivate and instill enthusiasm for learning
• Organized and stored toys and classroom materials to maintain order in activity areas.
• Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
• Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
• Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
• Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.

Game Guide:

• Intro teams into the escape room chosen
• Instructing what to do and not to do
• Attentively watching guests while connecting clues and patterns to assist them in their adventure.
• Outro teams and sales pitch for next adventure
• Vigilant in all cleaning abilities within all escape rooms within location
• Accurately and efficiently remodeled escape room to its prior state before new upcoming guests.

Guest Experience Specialist:

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Resolved guest complaints and discrepancies in a prompt and courteous manner.
• Connecting clues with guests for better experience
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Driving sales within the company upon our guests.