Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nicky Terrien

Macomb,MI
Nicky Terrien

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
years of professional experience

Work History

Runco Waste Industries
Oak Park, MI

OFFICE MANAGER
04.2019 - Current

Job overview

  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Coordinated special projects and managed schedules.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.

Central Transportation
Warren, MI

CUSTOMER SERVICE ASSOCIATE
01.2018 - 04.2019

Job overview

  • Consulted with customers regarding needs and addressed concerns
  • Completed an average of 150 customer related emailed per day. Assisted on phones when needed.
  • Reviewed account and service histories to identify trends and issues
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
  • Documented conversations with customers to track requests, problems and solutions
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Sterling Heights, MI

TEAM PROCESSOR
03.2017 - 12.2017

Job overview

  • Composed purchase agreements, disclosures and other contractual documents.
  • Coordinated sales listings through each stage and tracked completion for broker
  • Provided quick and accurate calculations for percentages, commissions and discounts
  • Successfully guided home buyers and sellers through sales and purchase of properties
  • Scheduled home viewings with potential buyers
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.

Education

Indiana State University
Terre Haute, IN

Skills

  • Team Management
  • Policy and Procedure Modification
  • Office Management
  • Report Preparation and Analysis
  • Staff Training
  • Client Correspondence
  • Skilled in Microsoft Office
  • Employee Timesheet Processing
  • Credit and Collections

Timeline

OFFICE MANAGER

Runco Waste Industries
04.2019 - Current

CUSTOMER SERVICE ASSOCIATE

Central Transportation
01.2018 - 04.2019

TEAM PROCESSOR

03.2017 - 12.2017

Indiana State University

Nicky Terrien