NICKYA MATTHEWS
NORTH LAS VEGAS,UNITED STATES
Summary
Retail professional with 3 years of experience enhancing customer satisfaction and driving sales through effective sales strategies and customer engagement. Demonstrates strong skills in team collaboration, conflict resolution, and product knowledge, contributing to a positive shopping experience. Committed to leveraging expertise in retail decor and customer interaction to foster a supportive and engaging environment.
Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with charming personality to foster genuine and sincere relationships with buying customers.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
3
3
years of professional experience
Work History
Sales Associate
Forever 21
Las Vegas, Nevada
02.2024 - 08.2024
- Assisted customers with purchases, achieving high satisfaction scores, enhancing sales skills
- Bagged or packaged purchases and wrapped gifts.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Conducted inventories on a regular basis to track stock levels.
Customer Hosts
Walmart
Las Vegas
11.2023 - 02.2024
- Helping the customers handing them mask at the door greeting them checking the receipts on their way out and helping open the merchandise
- Looked in carts and bags to check merchandise against receipts.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Greeted and assisted customers to foster positive experiences.
- Watched entering and leaving guests for suspicious behavior.
Team Member
Ultra Car wash
Las Vegas
06.2021 - 08.2023
- Developed positive customer relationships through friendly greeting and excellent service.
- Built and maintained working relationships with peers and upper management.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
Education
High school -
Clark High School
Las Vegas05.2021
Skills
- Sales Strategy
- Nails
- Makeup
- Writing
- Team Collaboration
- Conflict Resolution
- Product Knowledge
- Decor
- Hair
- Customer Engagement
- Inventory Management
- Beauty
- Fashion
Certification
- Tam card
- High school diploma
Timeline
Sales Associate
Forever 21
02.2024 - 08.2024
Customer Hosts
Walmart
11.2023 - 02.2024
Team Member
Ultra Car wash
06.2021 - 08.2023
High school -
Clark High School