NICODEMUS QUAINOO
Patterson
Summary
Accomplished human resources professional and program manager who possesses significant experience in leadership and administrative management. Team player who can provide steady leadership and organizational oversight in a collaborative environment. Strong decision-making skills and the ability to work well under tight deadlines. Ability to understand and implement organizational policies and procedures. Mature and accountable U.S. Army veteran who has worked in governmental and private organizations. Possess extensive knowledge in Equal Employment Opportunities (EEO), onboarding, financial oversight, assessments, and evaluations.
Overview
11
11
years of professional experience
Work History
Sr. Leave Specialist
Westchester Medical Center Network
11.2021 - Current
- Serves as the point of contact for supervisors/managers regarding leave of absence policies and practices.
- Manages all leaves, including medical, FMLA, STD, LTD, military, and unpaid sick leaves.
- Monitors FMLA, STD, and LTD claims by internal workflow processes.
- Provides top-quality customer service and guidance to employees, supervisors, and managers regarding disability leave concepts.
- Responsible for communications with the employee, management, Human Resources, and any Third-party disability and/or leave administrator during the duration of an employee’s leave.
- Ensures that all aspects of leaves of absence and disabilities are administered according to policies, governmental regulations, and internal processes.
- Identifies problems and priorities, performs research, determines follow-up steps, and resolves issues. Also determines issues that must be escalated to the supervisor/manager.
- Monitors, tracks, coordinates, and administers the integration of FMLA, STD, and LTD.
- Responsible for securing, safeguarding, and keeping confidential employee information.
Human Resource Specialist
Sky Tech Consulting LLC – El Paso
El Paso
04.2020 - 11.2021
- Identified opportunities to streamline processes and enhance efficiency within the Total Rewards function.
- Responded to employee inquiries and addressed concerns related to well-being and recognition programs.
- Assist with other Total Rewards initiatives as needed by the team.
- Maintained organizational charts and detailed job descriptions along with salary records.
- Assisted with recruitment, seeking the most effective platforms for advertising difficult positions, including screening and scheduling candidates for interviews.
- Informed employees about additional benefits they are eligible for (extra vacation days).
- Input and maintain employee information, such as but not limited to personal data, compensation, benefits, tax data, attendance, performance evaluations, and termination in HRIS.
- Designed and managed the onboarding process, focusing on new employee support and overall experience.
- Assisted HR Leaders with the administration of leaves of absence and Workers' Compensation.
Religious Affairs Specialist
United States Army – Various Locations
08.2017 - 01.2020
- Identified and supported employees and family members suffering from grief and burnout, regularly performing emergency intervention and grief support sessions and conflict resolution.
- Screened and referred personnel in need of counseling services, leading counseling sessions for qualified clients; ensured 100% confidentiality of all sensitive information.
- Supported the combat stress team, conducting critical incident stress debriefings and training family support group leaders on family ministry issues.
- Managed sensitive and confidential information.
- Executed crisis intervention counseling to include suicide prevention and intervention and traumatic stress response, ensuring proper documentation of all interventions.
- Managed, developed, and implemented interventions between leadership and personnel to achieve positive employee outcomes.
- Performed conflict resolution while remaining impartial during consultations.
Human Resource Generalist
Ubuntu Autism Consultant, LLC – Worcester, MA
Worcester, MA
01.2017 - 08.2017
- Ensured employee forms and records were properly completed and filed securely.
- Conducted new employee orientation and assisted with the onboarding process.
- Coordinated performance management processes, including periodic reviews, corrective actions, termination, and exit interviews.
- Generated and prepared identified HR reports as required and Supported employee recognition activities.
- Conducted full-cycle recruitment efforts for all exempt and non-exempt personnel.
- Reviewed incoming and outgoing correspondence for adequacy of subject matter, distribution, and proper format.
- Evaluated all changes to regulations affecting the department; recommended necessary changes to local policies and procedures to ensure compliance.
- Performed duties related to discipline and termination of employees.
- Conducted employee and supervisor training, including benefits, policies, and procedures, and prevention of harassment and discrimination.
Program Manager
Advocates – Framingham, MA
Framingham, MA
01.2015 - 01.2017
- Developed and monitored staff scheduling across the program to ensure economic and program coverage.
- Strategized to advance initiatives in establishing a globally managed sustainment environment, continuous process improvement in infrastructure, and implementing critical chain project management processes.
- Assessed customer/client needs, provided solutions/recommendations, and built customer relationships based on building rapport to optimize sales opportunities for new and existing customers.
- Determined employee investigation plans and conducted fair, neutral, and timely investigations of complaints and employee relations issues in accordance with existing policies and regulations.
- Coached, mentored, and professionally developed adaptable, agile, balanced, and innovative leaders responsible for executing organizational objectives and enhancing team proficiency.
- Provided training to new employees on policies and procedures, including filling out timesheets and processing payroll in the ADP system.
Education
Ph.D. in Business Management (HRM) -
Capella University
Minneapolis, MNMaster of Science - Human Resource Management
Emmanuel College
Boston, MABachelor of Arts - Education
University of Education
GhanaSkills
- Human Resources, Microsoft Office, Administrative, ADP, Kronos, Recruiting, Benefits, UKG, EV6, PeopleSoft Management, Microsoft Office Suite, Recruiting and Retention, Secret Clearance, Personnel Management
Timeline
Sr. Leave Specialist
Westchester Medical Center Network
11.2021 - Current
Human Resource Specialist
Sky Tech Consulting LLC – El Paso
04.2020 - 11.2021
Religious Affairs Specialist
United States Army – Various Locations
08.2017 - 01.2020
Human Resource Generalist
Ubuntu Autism Consultant, LLC – Worcester, MA
01.2017 - 08.2017
Program Manager
Advocates – Framingham, MA
01.2015 - 01.2017
Bachelor of Arts - Education
University of Education
Master of Science - Human Resource Management
Emmanuel College
Ph.D. in Business Management (HRM) -
Capella University