Nicol De Los Angeles
New York,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
The Bronx, NY
04.2022 - Current
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Print and Marketing Associate
Staples
01.2019 - 04.2022
- Provided copy, print, faxing, and scanning solutions for customers.
- Enhanced print quality by conducting regular equipment maintenance and calibrations.
- Assisted in training new employees on company policies, procedures, and equipment usage guidelines.
- Managed multiple projects simultaneously while maintaining strict attention to detail and meeting all deadlines.
- Provided exceptional customer service, assisting clients in selecting the best print options for their specific needs.
- Managed cross-functional projects, ensuring timely delivery of high-quality marketing materials.
Literacy Leader
New York Public Library
01.2019
- Literacy Leaders provides New York City teenagers with meaningful, credit-bearing training and paid work experiences, while creating mentoring relationships between high school and elementary students that improve their literacy skills the fostering a love of reading and learning.
Education
Bachelors in Criminal Justice Management -
John Jay College Of Criminal Justice
Advanced Regents Diploma -
Democracy Prep Harlem High school
06.2019
Skills
- Bilingual (Spanish and English)
- Basic computer skills, including email, intern and work processing
- Strong communication skills and ability to interact with diverse group of people
- Microsoft applications proficiency
- Document Preparation
Timeline
Mobile Expert
T-Mobile
04.2022 - Current
Print and Marketing Associate
Staples
01.2019 - 04.2022
Literacy Leader
New York Public Library
01.2019
Bachelors in Criminal Justice Management -
John Jay College Of Criminal Justice
Advanced Regents Diploma -
Democracy Prep Harlem High school