Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicola Conwell

Gardendale

Summary

Results-driven accounting professional with extensive experience in student accounts, accounts receivable, and cashiering operations. Expertise in managing payments, reconciliations, invoicing, scholarships, and third-party billing with precision and efficiency. Proven track record in leading daily cashiering functions while ensuring compliance with financial protocols and supporting audits and fiscal year-end processes. Recognized for exceptional customer service skills, adeptly resolving account discrepancies and fostering collaboration across departments to uphold transparency and financial integrity.

Overview

23
23
years of professional experience

Work History

Accounts Receivable Specialist

Lawson State Community College
09.2010 - Current
  • Efficiently managed and processed student payments, general ledger deposits, petty cash, cash disbursements, and fund reconciliations while ensuring compliance with financial protocols.
  • Collaborated with the Student Receivables Accountant to accurately apply, reverse, and reconcile payments, maintaining accuracy and transparency in financial records.
  • Administered student enrollment in payment plans, monitored compliance with contractual obligations, and prepared reimbursement documentation.
  • Prepared and distributed student invoices; provided accurate third-party billing details to sponsors and agencies.
  • Processed payments through Touchnet and Advisor systems, reviewed outstanding balances, and applied processing holds as necessary.
  • Entered and maintained internal and external scholarships in Banner; uploaded and scanned supporting documentation.
  • Reversed payments, applied NSF fees, and resolved payment discrepancies promptly.
  • Closed and balanced cashiering functions daily, ensuring timely reconciliation of all transactions and deposits.
  • Assisted with residence hall student check-in, administered housing fees, and supported students with account-related issues.
  • Issued student identification cards and parking decals; managed supply procurement and ensured accurate and timely completion of bank deposits.
  • Provided excellent customer service by responding to inquiries from students, parents, faculty, and staff regarding account charges and financial processes.
  • Supported registration activities, contributed to fiscal year-end closing, and assisted with external audit preparation to ensure compliance with regulatory standards.

Bookstore Clerk

Lawson State Community College
08.2009 - 09.2010
  • Efficiently served as cashier in a collegiate bookstore, ensuring accurate and timely processing of transactions.
  • Balanced cash drawer daily, maintaining precise records of all financial transactions.
  • Processed various types of charges, including PELL, WIAA, STVT, VOCR, and scholarship charges for student-athletes.
  • Provided exceptional customer service, assisting students and staff with inquiries regarding bookstore hours, pricing, and product availability.
  • Answered phone inquiries, offering clear and concise information to students, faculty, and staff.
  • Managed filing of books, receipts, and transaction logs, ensuring organized and easily accessible records.
  • Ordered necessary supplies to maintain adequate inventory levels and support smooth bookstore operations.
  • Responded promptly to data requests from students and faculty, demonstrating a high level of professionalism and attention to detail.
  • Prepared and processed requisitions, ensuring timely procurement of required items.
  • Entered book and supply information into the AS400 system, maintaining up-to-date inventory records.
  • Accurately balanced inventory and charged expenses to appropriate budget centers.

Teller

New South Federal Savings Bank
09.2006 - 09.2008
  • Balanced cash drawer at the end of each shift, accurately reconciling currency, coins, and checks.
  • Calculated daily transactions using computers, calculators, and adding machines to ensure precise record-keeping.
  • Processed various transactions including deposits, ATM transactions, night deposits, mail deposits, and loan payments.
  • Counted and verified currency, coins, and checks manually or using an adding machine, preparing them for deposit efficiently and accurately.

Head Teller/Loan Officer

Mutual Savings Credit Union
12.2002 - 06.2006
  • Supervised tellers and customer service representatives, ensuring a well-trained, motivated, and professional team.
  • Assisted the Branch Manager in overseeing and coordinating daily branch operations.
  • Managed branch staff to maintain high levels of efficiency and service quality.
  • Provided loan services, guiding customers through the application and approval process.
  • Performed account maintenance tasks, ensuring accurate and up-to-date account information.
  • Supported tellers with daily balancing and other operational needs to ensure smooth transactions.

Education

Bachelor of Science - Business Administration

Troy University
Troy, AL
07.2024

Associate of Arts - Business Administration

Lawson State Community College
Birmingham, AL
05.2023

Accounting Certificate - undefined

Lawson State Community College
Birmingham, AL
05.2023

Supervision & Management Certificate - undefined

Lawson State Community College
Birmingham, AL
08.2022

Skills

  • Transaction processing
  • Reconciliation of financial transactions
  • Accurate financial documentation
  • Customer satisfaction focus
  • Financial Software Proficiency (eg, Banner)
  • Detail-oriented accuracy
  • Adherence to institutional policies
  • Confidentiality management
  • Effective student engagement skills

Timeline

Accounts Receivable Specialist

Lawson State Community College
09.2010 - Current

Bookstore Clerk

Lawson State Community College
08.2009 - 09.2010

Teller

New South Federal Savings Bank
09.2006 - 09.2008

Head Teller/Loan Officer

Mutual Savings Credit Union
12.2002 - 06.2006

Associate of Arts - Business Administration

Lawson State Community College

Accounting Certificate - undefined

Lawson State Community College

Supervision & Management Certificate - undefined

Lawson State Community College

Bachelor of Science - Business Administration

Troy University

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