Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicola Espindola

Miami

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

14
14
years of professional experience

Work History

Supervisor

Converse
10.2018 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Sales Associate

Converse
10.2013 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Miami Heat Store
10.2011 - 09.2014
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
06-2008

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Supervisor

Converse
10.2018 - Current

Sales Associate

Converse
10.2013 - 10.2018

Sales Associate

Miami Heat Store
10.2011 - 09.2014

High School Diploma -

Coral Gables Senior High School

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Nicola Espindola