Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicola Rogers

Cape Coral,FL

Summary

Accomplished Service Manager and Army National Guard Sergeant First Class, excelling in team leadership and problem-solving. Demonstrated ability to turn negative customer experiences into continued patronage at Bahama Breeze through effective complaint resolution. Skilled in multitasking, organization, and optimizing resource allocation, fostering positive community relations and achieving mission objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience

Work History

Service Manager

Bahama Breeze
12.2014 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Sergeant First Class

Army National Gaurd
10.2007 - Current
  • Managed resources efficiently, ensuring the timely delivery of equipment and materials for critical operations.
  • Developed strong relationships with local communities, fostering goodwill and positive rapport between military personnel and civilians.
  • Established a high level of physical fitness within the platoon through rigorous training programs tailored to individual needs.
  • Optimized resource allocation by conducting thorough assessments of required equipment and manpower for each mission objective.

Education

Masters - Cyber Security

American Military University
WV
05.2015

Bachelor’s - Psychology

American Military University
WV
05.2014

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving

Timeline

Service Manager

Bahama Breeze
12.2014 - Current

Sergeant First Class

Army National Gaurd
10.2007 - Current

Masters - Cyber Security

American Military University

Bachelor’s - Psychology

American Military University
Nicola Rogers