Nicola James Rigato
Waterford,MI
Summary
Skilled account manager and business professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager / Benefit Analyst
Austin Benefits Group
Bloomfield Hills, MI
06.2024 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed customized benefit solutions aligned with client needs and objectives.
- Led onboarding processes for new clients, facilitating smooth transitions to service programs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Analyzed market trends to identify opportunities for upselling additional services to existing clients.
- Underwrote over $12 Million in Premium the first year.
- Proficient in various computer systems: Excel, PowerPoint, Employee Navigator, and Salesforce
MRI Technician Assistant
NDS Wellness
Novi, MI
09.2023 - 09.2025
- Operated imaging equipment to ensure high-quality diagnostic results.
- Streamlined workflow processes, improving efficiency in patient scheduling and imaging turnaround times.
- Assisted in preparing patients for MRI scans, ensuring comfort and understanding of procedures.
Mortgage Post Closer / Financial Service Rep
Genisys Credit Union
Auburn Hills, MI
04.2019 - 09.2023
- Achieved “Employee Of The Month” Award.
- Reviewed closing documents for accuracy and compliance with regulatory requirements.
- Streamlined post-closing workflow, reducing turnaround time for document processing.
- Resolved customer inquiries regarding financial products and services, ensuring accurate information delivery.
Manager / Service Rep
Ricoh USA
Pontiac, MI
10.2016 - 04.2019
- Oversaw the maintenance of 120 printers and 20 stationery supply centers at General Motors, Pontiac.
- Provided various printing and tech services at different Ricoh Sites across the State of MI.
- Finalist for “Employee Of The Quarter” Award.
Sales / Account Manager
Verizon TCC
Clarkston, MI
10.2015 - 10.2016
- Top Salesman at company. Consistently surpassed Sales Goals.
Education
Associate’s Degree - Business Administration
Oakland Community College
07-2023
Skills
- Account management
- Customer service and satisfaction
- Teamwork and collaboration
- Client relations
- Relationship building
- Strategic planning
- Organization and time management
- Presentation and Public Speaking
Accomplishments
2025 - Developed a new process for organizing rates for presentations as a benefit analyst for Austin Benefits Group.
2022 - Developed a new process for recording deeds with the county for Genisys Credit Union, and earned "Employee of the Month" award.
Certification
- Licensed Producer in MI - Health, Life, and Accident - February 2025
Timeline
Account Manager / Benefit Analyst
Austin Benefits Group
06.2024 - Current
MRI Technician Assistant
NDS Wellness
09.2023 - 09.2025
Mortgage Post Closer / Financial Service Rep
Genisys Credit Union
04.2019 - 09.2023
Manager / Service Rep
Ricoh USA
10.2016 - 04.2019
Sales / Account Manager
Verizon TCC
10.2015 - 10.2016
Associate’s Degree - Business Administration
Oakland Community College