Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicolas Algaba

Roebling,NJ - New Jersey

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to acquire and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Director of Business Retention

Momentum Solar
02.2023 - Current
  • Oversaw large team of agents ensuring goals were met daily.
  • Managed day-to-day development issues.
  • Facilitated fast-paced and dynamic entrepreneurial environment.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.

Business Retention Specialist

Momentum Solar
06.2019 - 01.2023
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Singlehandedly retained over $30 Million in business for the company.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Call Center Agent

Momentum Solar
04.2018 - 06.2019
  • Educated customers on offerings and upsold products and services to increase revenue.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised

Education

Some College (No Degree) - Criminal Justice

Rutger's University
Newark, NJ

Skills

  • Proposal Development
  • National Account Management
  • CRM Platforms
  • Sales Expertise
  • Reading Comprehension
  • Strategic Direction
  • Goals and Performance
  • Revenue and Profit Maximization
  • Critical and Creative Thinking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Director of Business Retention

Momentum Solar
02.2023 - Current

Business Retention Specialist

Momentum Solar
06.2019 - 01.2023

Call Center Agent

Momentum Solar
04.2018 - 06.2019

Some College (No Degree) - Criminal Justice

Rutger's University

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Nicolas Algaba