Nicolas Angeles

Express Network

Los Angeles, CA

11.2017 - 12.2023

Filed clients' legal documents in relevant courts for processing.
Updated databases with new information received from attorneys or clients.
Maintained client confidentiality in all matters.
Answered phones promptly while providing courteous customer service.
Processed incoming mail on a daily basis.
Ensured that all paperwork was properly filed according to established procedures.
Scanned physical documents into electronic format for storage in a secure database system.
Handled telephone calls, meeting plans and conference organization requirements.
Responded to client calls and inquiries to deliver applicable information.
Delivered subpoenas and coordinated law office activities.
Monitored and evaluated office operations to ensure accuracy and efficiency.
Reviewed files and records to obtain information and respond to requests.
Managed, scheduled and coordinated office functions and activities for employees.
Delegated work to staff, setting priorities and goals.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Resolved customer complaints or answered customers' questions.