Sales and service professional with a background in home services, consultative selling, contract review, and property inspections. Generates revenue, supports informed homeowner decisions, resolves service issues, and coaches team members to improve customer communication and satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Sales Representative
Great Lakes Home Remodeling
Troy, MI
08.2025 - Current
Generated $1.9M in business from August to August during first year.
Reviewed financing options and contract terms with clients to facilitate informed decision-making.
Presented remodeling options and guided homeowner product selections.
Built rapport with homeowners to address project concerns and ensure customer satisfaction.
Coached junior staff to enhance customer communication skills, improving client interactions.
Conducted detailed attic, roof, window, and siding inspections.
Service Analyst
1-800 Hanson's
Troy, MI
03.2024 - 07.2025
Handled previous customers' requests for services needed on their roof, windows, siding, and gutter installations.
Preparing scope of work solutions and scheduling service technicians to best take care of customers in a timely manner.
Resolved customer issues and concerns, enhancing overall customer satisfaction and retention.
Drafted quotes for repairs and services not covered under warranty.
Extensive review of contracts and warranties to eliminate waste and losses to unnecessary or uncovered repairs.
Detailed knowledge of multiple areas of housing construction to best develop scopes of work needed for technicians or install partners to complete repairs.
Warehouse Manager
K.I. LLC
Shelby, MI
03.2022 - 08.2025
Analyzed and reported metrics on stock growth, production actions, and environmental assessments to support informed decision making.
Oversaw and optimized warehouse operations, enhancing organization and workflow efficiency.
Developed social media sites and assisted in marketing and partnership deals.
Enhanced production efficiency through strategic space utilization and systematic product rotation planning.
Worked alongside graphic designers to produce packaging labels and emblems
Manager
Mobil on the Hill
Rochester Hills, MI
05.2018 - 01.2022
Maintained physical inventory for the store and fuel inventory for government audits.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Managed all employee schedules.
Tracked sales figures regularly to provide accurate reports.
Organized spreadsheets to keep track of all inventory and balances in store.
Recognized trends to bring in new popular products to increase sales and foot traffic.
Volunteer
Detroit Soup Kitchen
Detroit, MI
05.2018 - 05.2018
Guided troubled individuals to tools and resources necessary for sanitation.
Helped individuals navigate social service systems and access needed resources.
High school Jobs
Papa Joes Gourmet 2 go
01.2016 - 01.2017
Papa Joe's Gourmet 2 go (2017)
Pei Wei Wok Chef (2016)
Domino's Delivery (2016)
Education
Business Communication - Entrepreneurship
Oakland University
Rochester, MI
01-2021
Skills
Consultative selling
Customer relationship management
Contract review
Property inspections
Negotiation expertise
Problem solving
Staff Supervision
Team coaching
Continuous Learning Attitude
Inventory Management
Facilities Maintenance
Computer Proficient
Conflict resolution
Language
English, French (fluent)
Hobbies and Interests
I enjoy playing bass guitar and drums and marching in drumlines., Building Computers, Gardening, and motor sport/ drift racing.
Senior Pharmaceutical Sales Representative at Aspen Pharmacare - GSK, Eli Lilly and AmgenSenior Pharmaceutical Sales Representative at Aspen Pharmacare - GSK, Eli Lilly and Amgen