NICOLAS BERNING
Spanish Fork,UT
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
FedEx Ground- Provo, UT
07.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures. (TLH- Total labor hours, metric.) Hit our OB-Sort goal all four quarters for FY23.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Linehaul Manager/Logistics Coordinator
FedEx Ground- Kansas City, MO
01.2021 - 06.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Operations Admin
FedEx Ground- Grand Forks, ND
01.2019 - 01.2021
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
B.S. in Criminal Justice -
University of North Dakota
Skills
- Organizational Management
- Document Control
- Customer Service
- Logistics Oversight
- Decision-Making
- Logistics Management
Volunteer Experience
Spanish Fork Fire & EMS, Spanish Fork, UT, Current
Affiliations
- Paid-Volunteer Firefighter/EMT
Certification
CPR- December 2023
Firefighter I & II (Utah-UFRA) -2023
Hazmat Ops & Awareness (Utah- UFRA)- 2023
Timeline
Operations Manager
FedEx Ground- Provo, UT
07.2022 - Current
Linehaul Manager/Logistics Coordinator
FedEx Ground- Kansas City, MO
01.2021 - 06.2022
Operations Admin
FedEx Ground- Grand Forks, ND
01.2019 - 01.2021
B.S. in Criminal Justice -
University of North Dakota
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