Nicolas De La Rosa Jr
Lawrenceville,GA
Summary
Dedicated and seasoned professional with 12 years of extensive experience as an Assistant Manager at QuikTrip, demonstrating expertise in effective management, precise money handling, strategic inventory control, efficient schedule writing, resource optimization, and comprehensive training and development. Proven track record in operations, adept at fostering strong relationships with both customers and vendors.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
QuikTrip
06.2009 - Current
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Walked through store areas every 35 min to identify and proactively resolve issues negatively impacting operations.
- Trained and managed associates in customer service and sales techniques.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Assisted Manager in meeting standards for customer service and quality.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Conducted store inventories once per quarter.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Performed mandatory audits to ensure compliance in all areas were met.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Store Manager
TitleMax
02.2008 - 03.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and managed associates in customer service and sales techniques.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted Store Manager in meeting standards for customer service and quality.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached team on effective upselling and cross-selling methods.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Salesman
Auto Gallery
12.2006 - 11.2008
- Upheld high standards of customer service by promoting and upselling new products and services.
- Built and maintained a long term rapport with potential clients.
- Promoted and up-sold products and services to meet needs of customers.
- Motivated team members to meet and exceed sales targets.
- Worked with finance department to get said clients in to vehicle of their liking with income finance history and down payment.
Education
High School Diploma - undefined
Johnson High School
Gainesville, GA2003
Skills
- Relationship building and management
- Customer relations
- Order processing
- Customer experience
- Goals and performance
- Vendor management
- Order management
- Stock management
- Staff scheduling
Additional Information
Bilingual (English, Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
QuikTrip
06.2009 - Current
Assistant Store Manager
TitleMax
02.2008 - 03.2009
Salesman
Auto Gallery
12.2006 - 11.2008
High School Diploma - undefined
Johnson High School
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