Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nicolas Herrera

Snellville,GA

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance to drive optimal user experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Formetco
12.2022 - Current
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured Windows-based operating systems and applications.
  • Configured routers and network switches
  • Multitasked to handle diverse customer needs in high-volume support setting, prioritizing tasks to keep up with challenging deadlines.


Painter

Self Employed Services
01.2016 - 12.2022
  • Maintained a variety of equipment in working order
  • Framed and remodeled structures
  • Worked holidays and weekends depending on shifting needs of project.
  • Kept accurate records of supplies and other materials.

Education

High School Diploma -

Peachtree Ridge High School
1555 Old Peachtree Rd NW, Suwanee, GA 30024
05-2016

High School Diploma -

Grayson High School Technical Program
50 Hope Holw Rd, Loganville, GA 30052
05-2016

Skills

  • Multitasking and organization
  • Issue troubleshooting
  • Verbal and written communication
  • Analytical thinking
  • Quality assurance
  • Customer service excellence

Certification

CompTIA A+ 220-1101 and 1102 Certifications

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Support Specialist

Formetco
12.2022 - Current

Painter

Self Employed Services
01.2016 - 12.2022

High School Diploma -

Peachtree Ridge High School

High School Diploma -

Grayson High School Technical Program

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Nicolas Herrera