Summary
Overview
Work History
Education
Skills
Timeline
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Nicolas Kavanaugh

Saint Cloud

Summary

Proactive leader with a proven track record at WAWA, enhancing team productivity and customer satisfaction through effective delegation and performance management. Skilled in Microsoft Excel and PowerPoint, with exceptional problem-solving and communication abilities. Achieved significant improvements in efficiency and accuracy, demonstrating strong teamwork, organization, and decision-making skills.

Overview

3
3
years of professional experience

Work History

Team Leader

WAWA
10.2023 - Current
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Overnight Stocker and Receiver

Walmart
01.2022 - 09.2023
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.

Cashier

Nathan's Famous Hot Dogs
09.2021 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Welding

Valencia College
Orlando, FL
10-2024

High School Diploma -

Harmony High School
Harmony, FL
06-2021

Skills

  • Problem-solving
  • Teamwork and collaboration
  • Accuracy and attention to detail
  • Microsoft Excel and PowerPoint
  • Strong communication skills
  • Customer service
  • Multitasking
  • Organization and time management
  • Decision-making

Timeline

Team Leader

WAWA
10.2023 - Current

Overnight Stocker and Receiver

Walmart
01.2022 - 09.2023

Cashier

Nathan's Famous Hot Dogs
09.2021 - 11.2022

Welding

Valencia College

High School Diploma -

Harmony High School

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Nicolas Kavanaugh