Nicolas Nava
Layton,UT
Summary
A passionate, dedicated, and driven employee with 10+ years of management and customer service experience. Skilled in Yardi, AIM, Microsoft Word etc. and adept at communication, and consistently driven to outperforming KPI goals. Well-qualified Leasing Consultant with proven success in improving operations and adaptability. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Apartment Management Consultants LLC.
03.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements, and the preparing the unit for move-in.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants and prospective guests.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Leasing Consultant
Avanti Residential
05.2022 - 03.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion to facilitate smooth move-in processes.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Implemented creative incentive programs for renewals, resulting in increased retention rates among existing tenants.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Generated leads for sales and rental properties through cold calls and referrals.
Store Manager/Retail Sales Associate
Rue21
06.2015 - 05.2022
- Managed a team of 3-4 management staff and anywhere between 14-20 associates.
- Managed the scheduling, recruiting, and/or hiring of new and current store employees.
- Supervised all employees to maintain goals, meet KPI objectives, and reallocate sales plans to meet our planned KPI goals.
- Trained and mentored all staff and management to ensure exceptional service and standards.
- Managed and overlooked inventory processes, daily cash deposits, cash management, store visual standards, marketing, and customer service.
- Thrived in highly challenging, customer service environment.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Ben Lomond High School
Ogden, UT06.2017
Skills
- Customer Service
- Fair Housing Regulations
- Property & Office Management
- Leadership
- Loss Prevention
- Communication Skills
- Store Management
- Recruiting
- Yardi
- OneSite
- AIM Software
- Time Management
Timeline
Leasing Consultant
Apartment Management Consultants LLC.
03.2024 - Current
Leasing Consultant
Avanti Residential
05.2022 - 03.2024
Store Manager/Retail Sales Associate
Rue21
06.2015 - 05.2022
High School Diploma -
Ben Lomond High School