Nicolas O’Dell
IRVING
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Regional Sales Director
T-Mobile (Connectivity Source)
IRVING
08.2025 - Current
- - Lead performance across 72 retail stores spanning multiple states- Drive $2M+ revenue performance, ranking Top 1–2 in the company- Execute on KPIs including Voice, BTS, P360, and CSAT (9.0+)- Develop District Managers and Store Managers- Awarded for revenue, customer retention, and CSAT performance- Implement structured KPI scorecards and accountability systems- Lead turnaround efforts in underperforming districts
- Developed regional sales strategies to enhance customer engagement.
- Analyzed market trends to identify new business opportunities in the region.
- Conducted regular meetings with team members to discuss sales performance.
- Conducted regular meetings with regional sales team to review performance and provide guidance.
District Manager
T-Mobile (Connectivity Source)
IRVING
09.2022 - 08.2025
- Managed daily operations of multiple retail locations for T-Mobile.
- Trained and mentored staff to enhance customer service skills.
- Developed strategies to improve sales performance and store efficiency.
- Coordinated inventory management processes to maintain optimal stock levels.
- Conducted regular performance evaluations and provided constructive feedback.
- Fostered a positive team environment through effective communication and support.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Identified opportunities for process improvement across multiple locations within the district.
Store Manager
T-Mobile (Connectivity Source)
Mesa
10.2020 - 09.2022
- Led daily store operations and ensured compliance with T-Mobile policies.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Trained and mentored team members on customer service techniques.
- Oversaw scheduling and maintained optimal staffing levels for peak hours.
- Resolved customer complaints and provided effective solutions promptly.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Recruited, trained and supervised new employees.
- Updated and maintained store signage and displays.
- Established culture of friendly competition, maintaining top morale and motivating individuals to surpass goals.
Territory Sales Manager
Premium Retail Services Inc
Mesa
03.2019 - 10.2020
- Developed sales strategies to increase market share in assigned territories.
- Established strong relationships with retail partners to enhance brand presence.
- Conducted product training sessions for retail staff on new merchandise.
- Provided ongoing support and guidance to sales representatives in the field.
- Prepared weekly and monthly reports on sales performance against targets.
- Supervised a team of sales representatives within the assigned territory.
- Trained team members on customer service strategies and techniques.
- Developed and implemented sales plans to achieve regional goals.
- Led, coached and developed employees to achieve sales goals.
- Led team meetings to ensure effective communication among all members of the sales team.
- Analyzed potential sales opportunities and call plan.
Education
Business Communication
Arizona State University
Tempe, AZ 08.2017 - 03.2021
Skills
- Revenue generation
- KPIs monitoring
- Sales strategy
- Data analysis
- KPI management
- Revenue growth
- Market analysis
- Customer engagement
- Performance evaluation
- Team leadership
- Training development
- Inventory management
- Effective communication
- Coaching skills
- Decision making
- Sales target setting
- Strategic planning
- High-growth strategies
- Staff training
- Operations management
- Forecasting
- Sales presentations
- Sales training
- Staff development
- Sales team training
- Social media marketing
- KPI analysis
Timeline
Regional Sales Director
T-Mobile (Connectivity Source)
08.2025 - Current
District Manager
T-Mobile (Connectivity Source)
09.2022 - 08.2025
Store Manager
T-Mobile (Connectivity Source)
10.2020 - 09.2022
Territory Sales Manager
Premium Retail Services Inc
03.2019 - 10.2020
Business Communication
Arizona State University
08.2017 - 03.2021