Professional Summary
Overview
Work History
Education
Skills
Timeline

Nicolas Plancher

Liveops
Lehigh Acres,FL
7
years of professional experience

Dedicated Customer Service Representative with expertise in conflict resolution, critical thinking, and active listening. Proven ability to enhance customer satisfaction through effective problem resolution and collaboration.

Work History

Customer Service Representative

7 Years 2 Months
Liveops | 02.2017 - 04.2024
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Documented customer interactions in CRM system to ensure accurate record-keeping.
  • Collaborated with team members to share best practices and improve service delivery.
  • Adapted quickly to new processes and tools, enhancing overall efficiency in support functions.

Education

Associate of Science - Computer Networking

Broward College | Fort Lauderdale, FL

Skills

Customer service
Product knowledge
Data entry
CRM documentation
Problem resolution
CRM management
Critical thinking
Dispute management
Conflict resolution
Team collaboration

Timeline

Customer Service Representative

Liveops
02.2017 - 04.2024Read More

Broward College

Associate of Science from Computer Networking
Read More
Nicolas Plancher