Nicolas Prahl
Sheboygan,WI
Summary
Dedicated and motivated professional with a strong background in Customer Service, demonstrating a passion for continuous learning and development. I thrive in dynamic environments where I can apply my knowledge while eagerly seeking new challenges and opportunities to grow. My proactive approach and adaptability allow me to quickly grasp new concepts and technologies, making me a valuable asset to any team. I am committed to leveraging my skills and enthusiasm to contribute effectively to organizational goals while enhancing my expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Professional
International Autos
06.2024 - Current
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Strategized and developed video content for Businesses social media platforms. (Tik Tok, Facebook etc.)
Retail Wireless Consultant (RWC)
US Cellular
04.2021 - 06.2024
- In the dynamic role of Retail Wireless Consultant, I excelled in providing superior customer service and sales at a leading cellphone store
- Leveraging in-depth knowledge of the latest mobile technology, plans, and accessories, I guided customers through the selection process, tailoring solutions to meet their individual needs and preferences
- My commitment to customer satisfaction and my ability to meet and exceed sales targets contributed to the store's success and customer loyalty.
Customer Service Representative
AIM Group Insurance
06.2016 - 08.2023
- As a dedicated Customer Service Representative in the fast-paced insurance sector, I played a pivotal role in customer satisfaction and loyalty, fostering strong relationships through exceptional service and expert assistance
- Specializing in policy inquiries, claims processing, and issue resolution, I consistently ensured clients received comprehensive support and guidance.
Retail Sales Associate
Best Buy
09.2019 - 04.2021
- As a dynamic Retail Sales Associate at Best Buy, I thrived in a fast-paced environment, consistently delivering customer service and driving sales through effective product recommendations and solutions
- Specializing in [specific products] and electronics, I leveraged product knowledge and excellent communication skills to enhance the shopping experience for a diverse clientele.
Education
Highschool Diploma -
Sheboygan South High
General Education - undefined
UW-Green Bay
Skills
- Customer Service
- Having the ability to communicate effectively and empathetically with customers to address their needs, solve problems, and enhance their experience with a product or service
- Goal-Oriented
- Fast Learner
- Call Management
- Friendly, Positive Attitude
- Team building
- Outgoing
Certification
- Pinnacle Club Winner (Top 10 Salesperson in area) (YTD)
- Multiple Dynamic Deeds (Highest Volume, Highest Revenue, ETC.) (Monthly Basis)
Timeline
Sales Professional
International Autos
06.2024 - Current
Retail Wireless Consultant (RWC)
US Cellular
04.2021 - 06.2024
Retail Sales Associate
Best Buy
09.2019 - 04.2021
Customer Service Representative
AIM Group Insurance
06.2016 - 08.2023
Highschool Diploma -
Sheboygan South High
General Education - undefined
UW-Green Bay
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