Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Timeline
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Nicolas Ramirez

Network Operations; Security Operations; Information Technology

Summary

To seek and maintain full-time employment that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Will apply varies experience in Private investigating, computer repair, network set-up, and technological support.

Overview

3
3
years of professional experience
5
5
Certifications

Work History

Private Investigator Assistant

TIO Square
1 2019 - Current
  • Assisted in surveillance and video equipment
  • Conducted comprehensive background checks on subjects using Open Source Intelligence (OSINT)
  • Performed in-office IT functions including malware and vulnerability scans of client computers
  • Wrote detailed reports for clients
  • Gathered evidence using GPS trackers and video equipment.

IT Field Service Technician

Overfly LLC.
01.2022 - 01.2022
  • Performed Server refresh, re-installation, and maintenance for retail sites
  • Installed ClearCaptions captioning telephones with VOIP phone setups for customers with hearing loss
  • Installed unmanaged switches and ensured connectivity throughout the network
  • Ensured customer service standards were achieved throughout each project conducted as accurately as possible
  • Built server racks, ran cables, and integrated Patch Panels within commercial buildings
  • Installed traffic counting systems and Wireless Access Points on drop ceilings
  • Troubleshot IOT devices (EMV's, UPS units, NAS Hard drives, CCTV cameras, etc.).

Customer Engineer Intern

Ricoh USA
01.2021 - 01.2021
  • Provided daily onsite client support (Workstations, printers, VOIP phones, etc.)
  • Cable Management
  • Printer Services
  • Staff Laptop Migration & Reimaging with Dell and Chrome OS
  • Supported and troubleshooted modern networks including but not limited to TCP/IP, DNS, DHCP, switching, and wireless protocols
  • Supported and troubleshooted on premise laptop environment including but not limited to workstation imaging and support of Microsoft Windows 10 desktop operating systems.

Education

Bachelor of Science - Network Operations and Security

Western Governors University
05.2001 - 2021.05

Skills

  • Surveillance
  • Report Development
  • Undercover operations
  • Fraud investigation
  • Records Research
  • Insurance investigations
  • Missing persons cases
  • Covert Video Recording
  • Child custody disputes
  • Infidelity investigations
  • Public Records Search
  • Accident reconstruction
  • Financial Investigations
  • Witness statements
  • Problem-Solving
  • Teamwork and Collaboration
  • Court Research
  • Problem-solving abilities
  • Time Management
  • Multitasking
  • Excellent Communication
  • Case Documentation
  • Time management abilities

Certification

CompTIA (A+, Network+, Security+, CloudEssential, Project+)

Projects

IT Capstone, Authored paper to design a cloud solution for a company to reduce cost of equipment maintenance and footprint of servers, introduce elasticity to scale up/down based on demand, and improve disaster recovery and business continuity plans. Emerging Technologies, Wrote a case study for a growing medical supply company to ensure secure transmission of data. Defined existing technology capabilities and designed plans for transition of physical firewalls, servers, communication systems, and networking technology to a virtual hybrid cloud. Firewalls became web-based to support traffic routed to/from the internet to enable more robust security with monitoring via web logs.

Timeline

IT Field Service Technician

Overfly LLC.
01.2022 - 01.2022

Customer Engineer Intern

Ricoh USA
01.2021 - 01.2021

Bachelor of Science - Network Operations and Security

Western Governors University
05.2001 - 2021.05

Private Investigator Assistant

TIO Square
1 2019 - Current
Nicolas RamirezNetwork Operations; Security Operations; Information Technology