
Strategic operations and sales leader skilled in managing teams, driving revenue growth, and developing talent. Capable of executing large-scale initiatives and enhancing performance across sales, training, and operations. Consistently builds accountable, customer-focused teams that deliver strong business results and operational efficiency.
Led operations for a nationally ranked appliance and mattress retailer (24th largest in the U.S.), overseeing sales, staffing, inventory, and customer experience to drive profitability and growth. Managed daily operations while consistently achieving sales and performance targets, generated $40K+ in monthly personal sales while coaching team members to reach $75K+ individual sales goals, tracked sales performance and implemented targeted strategies to improve close rates and overall productivity, and supervised and developed staff, fostering a results-driven, customer-focused culture.
Led daily operations of a high-volume retail location, overseeing sales, staffing, inventory, training, and customer experience to drive strong financial performance. Managed store operations while consistently meeting or exceeding sales, shrink, and operational targets, contributing to overall store success. Ranked as the top-performing store in the region based on key performance metrics and selected as a regional training store, mentoring new managers and developing team members for career advancement.
ed training and development initiatives across the West Coast region, driving consistency, performance, and operational excellence across multiple retail locations. Spearheaded nationwide RFID rollout, leading execution across all markets and delivering a $1.2M quarterly revenue lift while significantly reducing shrink through improved inventory accuracy and control systems. Delivered onboarding and ongoing training for route sales representatives, installers, managers, and staff, improving workforce readiness and operational alignment. Conducted store visits and evaluations to ensure compliance, consistency, and best practices, and developed training materials and standardized procedures to support scalable growth and consistent team performance.
Led and developed a small team in high-pressure environments, ensuring execution, readiness, and mission success. Trained personnel to maintain operational readiness and effectively execute objectives under strict standards. Coordinated planning and execution of team-level operations within tight timelines and demanding conditions, while maintaining full accountability for personnel, equipment, and mission readiness.