JAMIE GIVENS

• Support the induction of new team members, facilitate monthly safety meetings, and assist in management company training.
• Provided top-notch personalized service to both new and returning guests.
• Embrace and ensure the achievement of the property vision through well-thought-out strategies and actions, and by engaging all associates.
• Conducted daily motivational stand-ups for staff to review guest scores.
• Updated leadership team, owners, and stakeholders on property financial performance.
• Successfully completed the Choice Embark Management Certification.
• Responsible for all forecasting, ordering, and budget for the property.
• Become a hands-on leader in all departments to make for a successful day.
• Successfully passing all Quality Assurance inspections since the property open date.
• Successfully keep the property in the green zone with GSI.
• Implemented effective property training for incoming Woodspring General Managers.
• Securely uphold more than 100% market share based on STR report findings.

• Provided strong leadership to ensure skill enhancement among property personnel.
• Effectively interview and train all new staff at the location.
• Screened candidates for open positions in management and other teams.
• Conducted training sessions on brand standards and Aimbridge SOP.
• Responsible for all ordering of supplies and inventory for all departments.
• Assessed financial variances in the monthly P&L reports and delivered feedback.
• Proposed actionable plans to boost efficiency in the next month.
• Established objectives to improve GSS scores, resolve staffing concerns, and enhance training methods.
• Fostered ongoing connections with existing clients while reclaiming lost accounts.
• Encouraged staff engagement, promoting a supportive work environment.

• Applied effective management skills to navigate condition problems at an older venue.
• Energized a team of tenors to recognize the benefits of their surroundings.
• Increased Quality Assurance metrics in a short span of 60 days.
• Cleanliness scores were improved from 62% to 85%.
• By implementing all brand standards and improving cleanliness.
• Rebuilding relationships and maintaining relationships with corporate clients.
• Developing performance plans and following up with department heads on progress.
• Maintaining low turnover of staff.
• Fulfilled all orders for breakfast supplies, guest rooms, and building maintenance.
• Managed room availability and pricing strategies effectively.
• Led continuous education initiatives for staff.
• Coordinated and scheduled all services for the Hotel Shuttle Van.
• Enhanced RevPAR index from previous year by significant margin.
• Enhanced service by attentively listening to staff and guest feedback.

• Enhanced customer experiences by leading staff with a hands-on approach.
• Implemented effective service strategies to increase client retention.
• Created schedules and monitored payroll to remain within budget.
• Directed daily business functions from financial management to staff oversight and customer interactions.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Earned Excellent rating for cleanliness on QA.

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