Nicolas Toner
Cullowhee,NC
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
12.2021 - 02.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier/Drive-Thru and Take-Out Operator
Pizza Inn
08.2020 - 11.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Expedited order processing for reduced wait times and increased customer satisfaction.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
Server Assistant
Texas Roadhouse
04.2019 - 01.2020
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
Customer Service Cashier
EZ Tackle
06.2017 - 08.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Fine Arts - Acting And Theatre Studies
Western Carolina University
Cullowhee, NCBachelor of Fine Arts - Musical Theater
The Boston Conservatory
Boston, MASkills
- Beverage Preparation
- Order Management
- Food Running
- Guest Engagement
- Cash Handling
- Sales Techniques
- Suggestive Selling
- Positive Attitude
Timeline
Server
Texas Roadhouse
12.2021 - 02.2022
Cashier/Drive-Thru and Take-Out Operator
Pizza Inn
08.2020 - 11.2020
Server Assistant
Texas Roadhouse
04.2019 - 01.2020
Customer Service Cashier
EZ Tackle
06.2017 - 08.2018
Bachelor of Fine Arts - Acting And Theatre Studies
Western Carolina University
Bachelor of Fine Arts - Musical Theater
The Boston Conservatory
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