Nicolas Webster
Oxford
Summary
A seasoned professional with a proven track record at Plumb Perfect Handyman and Home Depot, I excel in customer relations and small business operations. Demonstrated success in enhancing customer satisfaction and streamlining business processes. Skilled in relationship building and effective communication, my leadership has consistently driven positive outcomes and operational excellence.
Overview
28
28
years of professional experience
Work History
Owner
Plumb Perfect Handyman
07.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Assistant Store Manager
Home Depot
05.2006 - 07.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Plumber
Pa-Ti Plumbing
06.1997 - 05.2006
- Repaired plumbing systems, components, and equipment.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
Education
Plumbing Journeyman‘s License -
On Job Training With Pa-Ti Plumbing
High School Diploma -
Lake Orion High School
1996
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Plumb Perfect Handyman
07.2019 - Current
Assistant Store Manager
Home Depot
05.2006 - 07.2019
Plumber
Pa-Ti Plumbing
06.1997 - 05.2006
Plumbing Journeyman‘s License -
On Job Training With Pa-Ti Plumbing
High School Diploma -
Lake Orion High School
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