Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Nicolas Cesar Serafini

Glenview,IL

Summary

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Overview

7
7
years of professional experience

Work History

Account Executive

Johnathan Wesley
05.2023 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple team members, including recruitment and training and support.
  • Engaged with new clients, provide overview of product, and facilitated enrollment.
  • Exceeded sales targets consistently by supporting nee team members through the training phase.

Customer Service Representative

Heinen's Grocery Store
01.2018 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Served as new employee trainer and mentor.

Crew Member

Oberweis
03.2017 - 01.2018
  • Worked front counter, and restaurant floor.
  • Took orders, prepared ice cream treats, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelor of Science - Agronomy

IL State University
Normal, IL
12.2023

Associate of Arts - Marketing

Oakton Community College
Des Plaines, IL
05.2021

Skills

  • Client Relationship Building
  • Account Management
  • Relationship building and management
  • Pipeline Management
  • Staff recruitment & training
  • Product Marketing
  • Direct Sales and Cold Calling
  • Effective Time Management
  • Excellent Interpersonal and Verbal Communication Skills
  • Staffing and Organization of Community Events

Volunteer Experience

Neumann Family Services, volunteered for annual Holiday Gift Drive

Sauganash Park, summer camp volunteer

Taft High School, LaCrosse JV Captain

Timeline

Account Executive

Johnathan Wesley
05.2023 - Current

Customer Service Representative

Heinen's Grocery Store
01.2018 - 04.2022

Crew Member

Oberweis
03.2017 - 01.2018

Bachelor of Science - Agronomy

IL State University

Associate of Arts - Marketing

Oakton Community College
Nicolas Cesar Serafini